Ticket Operations Intern

Position Overview

New York City FC is seeking a seasonal paid Ticket Operations Intern to support day-to-day ticketing functions and contribute to preparations for the club’s transition to its first soccer-specific stadium, Etihad Park, opening in 2027.

What You’ll Do

• Learn how to process ticket refunds and account adjustments using Ticketmaster Archtics
• Gain hands-on experience supporting ticket-related requests across Membership Services, Business Development, and Group Sales
• Develop an understanding of matchday ticket operations, including access control set up and troubleshooting
• Work all NYCFC MLS First Team home matches and gain live event operations experience
• Learn how to pull reports and analyze ticketing data for various internal departments
• Aid in educating NYCFC fans and internal staff on ticketing processes and best practices
• Collaborate cross-functionally to support ticket fulfillment and improve operational efficiency
• Contribute to special projects tied to Etihad Park readiness and future operational planning
• Gain exposure to additional areas of ticket operations through various departmental projects and assignments
• Opportunity to work up to 30 hours per week in a fast-paced professional sports environment

What You’ll Bring

• Must be a current college student seeking a career in Sports Management/Business (undergraduate or graduate)
• Basic knowledge with Microsoft Office (Excel, Word, Power Point)
• Excellent written and oral communication skills, bilingual is a plus
• Detail oriented with the ability to multi-task
• Customer Service experience strongly preferred
• Self-motivated, organized, and able to solve problems in real-time
• Must be comfortable in a fast-paced environment and respond well to changes in direction
• Experience with Ticketmaster Archtics is a plus but not required
• Availability to work flexible hours including nights, weekends, and some holidays

Who You Are

At New York FC, we are committed to upholding our core club values and our values guide how we show up and work together every day. If you share our values listed below, please consider NYCFC as a great place for you to work (and play):

• Acts Honorably: listens and communicates respectfully, without judgment
• Engages Collaboratively: provides and seeks constructive feedback to and from peers, proactively sharing appreciation for quality contributions of others
• Champions Inclusion: celebrates the value of differences recognizing the value in the unique backgrounds and lived experiences of every team member
• Drives Forward: embraces new opportunities with curiosity and a focus on improvement and innovation
• Shows Heart: demonstrates passion for the Club and sport, operating as an NYCFC ambassador in encouraging and inspiring that passion in others

Additional Requirements

• Applicant must be able to comply with applicable child safety policies provided to applicants by NYCFC
• Ability to work flexible hours, including evenings, weekends, and holidays, as necessary
• Prolonged periods of sitting at a desk and working on a computer

What We Offer

• Two complimentary tickets to every NYCFC home match
• Team outings, happy hours, and annual staff gatherings to celebrate our co-workers
• A dynamic, ambitious, and fun work environment

Job Questions

• Are you legally authorized to work in the United States?
• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa sponsorship)?