Therapeutic Education Manager (Pennsylvania, New York, Massachusetts)

About the role

This position is with Recordati Rare Diseases, Inc. (RRD), North America, an affiliate of Recordati.

Reporting Structure

Reports To: Director, RRD Patient Solutions
Direct Reports: None
Areas Managed: Patient Services

Overview

The Therapeutic Education Manager (TEM) is a key field-based member of the US Rare Blood Disorders Patient Services team. The TEM provides disease and product information and ongoing support to Cold Agglutinin Disease (CAD) patients. The TEM establishes and maintains a strong working relationship with the infusion staff to provide education to ensure a seamless infusion experience for patients. The TEM is a subject matter expert on disease state, product, administration and services. The TEM works collaboratively with cross-functional team members to facilitate timely and ongoing access to therapy.

Key Responsibilities

• Infusion Site Education (50%): Educate infusion staff on disease, product, procurement, administration and support services in accordance with approved resources post prescription and/or shipment
  Educate home health care providers to ensure they are well-educated prior to treating prescribed patients with approved resources
  Develop and maintain account plans to support ongoing infusion education. Utilizes CRM to manage territory and record activities
  Conduct educational programming with infusion staff utilizing approved resources
• Patient Education & Assistance (50%): Engage with CAD patients to educate on disease and product using approved resources
  Ensure the patient is well educated and does not face unnecessary financial barriers or site of care issues to therapy
  Communicate any barriers to enrollment and therapy to the prescriber/office staff. Seek to reduce overall cycle time for prescribed patient starts
  Collaborate cross-functionally with other field-based teams and case managers to support patient access, enrollment and appropriate adherence to prescribed therapy.
  Support appropriate ongoing adherence to prescribed therapy
  Identify opportunities to further support the CAD communities, including representing Recordati at local patient events
  Maintain accurate and timely documentation of patient engagement within the CRM system
• General: Act in full compliance with all laws, regulations, and policies including adverse events / pharmacovigilance responsibilities.
  Perform additional duties as may be assigned.

Education and Preferred Experience

• BA/BS degree is required. A nursing or clinical background is required. An advanced degree is a plus.
• The TEM is not the patient’s medical professional, however, and must not be involved in care decisions or in providing medical advice. The patient should always be referred to his/her provider for medical advice.
• Previous commercial and/or clinical experience (hospital or home health) with IV infusion is required.
• Three to five years previous account management skills and/or patient education industry experience preferred.

Knowledge and Skills

• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast-paced environment.
• Excellent presentation skills.
• Experience with medical and pharmacy benefit products.
• Empathetic listening skills.

Work Environment

This job operates in a professional remote office environment. This role routinely uses standard office equipment such as computers, phones, printers. Based upon job requirements, the employee may be required at times to attend meetings including travel out of state over weekends and nights. The employee must be able to freely operate and travel by car and train/plane modes of transportation. The employee is required to have a valid driver’s license and means of transportation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to fly via commercial air carrier. This is a moderately sedentary role; however, the employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; talk and hear. Occasionally is required to lift and/or move light to moderate weight up to 25 lbs.

Location

This position is a field-based position with proximity to a major airport. Ability to travel up to 80% within a territory is required. Ability to travel to meetings / trainings / programs as necessary. Additional travel will be required within the assigned geography.

FLSA Classification

This position is considered Exempt.

EEO Statement

Recordati Rare Diseases values the diversity of its workforce and welcomes applications from all qualified applicants. It is the policy of Recordati Rare Diseases to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief. If you are looking to join a company where you can try new things, speak openly, and be bold, we invite you to apply today.