Therapeutic Education Manager

About the role

This position is with Recordati Rare Diseases, Inc. (RRD), North America, an affiliate of Recordati. The Therapeutic Education Manager (TEM) is a key field-based member of the US Rare Blood Disorders Patient Services team. The TEM provides disease and product information and ongoing support to Cold Agglutinin Disease (CAD) patients. The TEM establishes and maintains a strong working relationship with the infusion staff to provide education to ensure a seamless infusion experience for patients. The TEM is a subject matter expert on disease state, product, administration and services. The TEM works collaboratively with cross-functional team members to facilitate timely and ongoing access to therapy.

Responsibilities

• Infusion Site Education (50%): Educate infusion staff on disease, product, procurement, administration and support services in accordance with approved resources post prescription and/or shipment.
• Develop and maintain account plans to support on-going infusion education.
• Utilizes CRM to manage territory and record activities.
• Conduct educational programming with infusion staff utilizing approved resources.
• Patient Education & Assistance (50%): Engage with CAD patients to educate on disease and product using approved resources.
• Ensure the patient is well educated and does not face unnecessary financial barriers or site of care issues to therapy.
• Communicate any barriers to enrollment and therapy to the prescriber/office staff.
• Seek to reduce overall cycle time for prescribed patient starts.
• Collaborate cross-functionally with other field-based teams and case managers to support patient access, enrollment and appropriate adherence to prescribed therapy.
• Support appropriate on-going adherence to prescribed therapy.
• Identify opportunities to further support the CAD communities, including representing Recordati at local patient events.
• Maintain accurate and timely documentation of patient engagement within the CRM system.
• General Act in full compliance with all laws, regulations, and policies including adverse events/pharmacovigilance responsibilities.

Requirements

Previous commercial and/or clinical experience (hospital or home health) with IV infusion is required. Three to five years previous account management skills and/or patient education industry experience preferred.

Skills

• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast-paced environment.
• Excellent presentation skills.
• Experience with medical and pharmacy benefit products.
• Empathetic listening skills.

Qualifications

BA/BS degree is required. A nursing or clinical background is required. An advanced degree is a plus.

Benefits

The employee must be able to freely operate and travel by car and train/plane modes of transportation. The employee is required to have a valid driver’s license.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.