Therapeutic Education Manager (Pennsylvania, New York, Massachusetts)

About the role

This position is with Recordati Rare Diseases, Inc. (RRD), North America, an affiliate of Recordati. The Therapeutic Education Manager (TEM) is a key field-based member of the US Rare Blood Disorders Patient Services team. The TEM provides disease and product information and ongoing support to Cold Agglutinin Disease (CAD) patients.

Responsibilities

• Infusion Site Education (50%): Educate infusion staff on disease, product, procurement, administration and support services in accordance with approved resources post prescription and/or shipment.
• Develop and maintain account plans to support on-going infusion education.
• Utilizes CRM to manage territory and record activities.
• Conduct educational programming with infusion staff utilizing approved resources.
• Patient Education & Assistance (50%): Engage with CAD patients to educate on disease and product using approved resources.
• Ensure the patient is well educated and does not face unnecessary financial barriers or site of care issues to therapy.
• Communicate any barriers to enrollment and therapy to the prescriber/office staff.
• Seek to reduce overall cycle time for prescribed patient starts.
• Collaborate cross-functionally with other field-based teams and case managers to support patient access, enrollment and appropriate adherence to prescribed therapy.
• Support appropriate on-going adherence to prescribed therapy.
• Identify opportunities to further support the CAD communities, including representing Recordati at local patient events.
• Maintain accurate and timely documentation of patient engagement within the CRM system.
• General Act in full compliance with all laws, regulations, and policies including adverse events/pharmacovigilance responsibilities.
• Perform additional duties as may be assigned.

Requirements

• BA/BS degree is required. An advanced degree is a plus.
• A nursing or clinical background is required.
• Previous commercial and/or clinical experience (hospital or home health) with IV infusion is required.
• Three to five years previous account management skills and/or patient education industry experience preferred.

Skills

• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast-paced environment.
• Excellent presentation skills.
• Experience with medical and pharmacy benefit products.
• Empathetic listening skills.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.

Qualifications

• English required and Spanish preferred.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee must be able to fly via commercial air carrier.
• This is a moderately sedentary role; however, the employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; talk and hear.
• Occasionally is required to lift and/or move light to moderate weight up to 25 lbs.

Location

This position is a field-based position with proximity to a major airport. Ability to travel up to 80% within a territory is required. Ability to travel to meetings/trainings/programs as necessary. Additional travel will be required within the assigned geography.

Additional Travel

Ability to travel to meetings/trainings/programs as necessary. Additional travel will be required within the assigned geography.

FLSA Classification

Exempt

EEO Statement

Recordati Rare Diseases values the diversity of its workforce and welcomes applications from all qualified applicants. It is the policy of Recordati Rare Diseases to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief. If you are looking to join a company where you can try new things, speak openly, and be bold, we invite you to apply today.