The Village at Sage Street - Full-Time, Overnight Facility Assistant

About the role

VOA, a Certified Great Place to Work, is recruiting for a full-time, overnight shift Facility Assistant position at The Village on Sage Street in Reno, Nevada. The Village is primarily designed to serve working people earning minimum wage, or those with other income sources such as social security or disability, as a low-income housing option. This overnight shift position would be working a schedule of 1200 am - 800 am.

Responsibilities

• Explain program rules and regulations to tenants and facilitate tenants' observance of the rules
• Provide "awake" shift coverage and maintain grounds security at all times
• Conduct hourly safety and security checks during designated periods (approximately half of the shift will be used for security duties)
• De-escalate a crisis before it develops and respond to the problem appropriately, providing emergency assistance to tenants and co-workers as necessary
• Maintain daily reports to provide statistical information
• Perform housekeeping, janitorial, and other maintenance tasks as needed (change a light bulb, plunge toilet, etc.) — up to half of the shift may be spent performing these duties
• Prepare rooms for next tenant; maintain/monitor staff area cleanliness to meet health/sanitation requirements of city and county
• Respond to all tenant questions and concerns
• Perform clerical duties on shift (answer the telephone, record messages, file as necessary)
• Maintain clear, thorough, routine communication with all tenants
• Respond to lockouts
• Responsible for assisting with tenant leases and the community
• Support the Volunteers of America staff in implementing policies and procedures
• Role model positive behavior
• Responsible for all areas of daily program maintenance in compliance with company policies
• Document and report all tenant concerns and/or infractions that can impact the program's security
• Complete all shift logs, observation logs, and incident reports
• Monitor inventory of program equipment and supplies and inform management of any purchasing needs
• Secure approval for exceptions to standard policy
• Notify management of potential workflow problems and resource needs necessary to attain performance standards
• Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives
• Communicate with on-site staff, Community Administrator, Administrative Assistant, service providers, and external county/state/city program representatives as required
• Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws
• Responsible for the assistance of training and development of new staff
• Assist the Community Administrator in department orientation and training of new employees as requested to ensure quality work outcomes
• Maintain an above-average working knowledge of fire, safety, and health standards to ensure a safe work environment for tenants and personnel
• Responsible for self-development; continually learn and enhance technical and interpersonal skills
• Attend staff meetings/assigned training and complete required certifications (CPR, First Aid, etc.)
• May perform other duties as assigned

Qualifications

• Demonstrated ability to communicate and comprehend oral and written instructions
• Ability to provide services to tenants without ethnic or social prejudices
• General knowledge of issues and challenges unique to seniors, lower economic-status individuals, minorities, and persons with disabilities
• Ability to utilize a range of interventions to work with tenants with varying needs and levels of functioning
• Flexibility to work irregular hours
• Willingness to function as a team member
• Computer skills required
• CPR and First Aid training within ninety (90) days of employment, re-certification as necessary, and TB testing annually

Skills

• Teamwork skills
• Oral and written communication skills
• Ability to de-escalate crises and assist tenants and staff in emergencies
• Organizational skills
• Analytical and decision-making ability
• Maintenance, housekeeping, and janitorial skills

Physical requirements

• Lift and move up to 25 pounds
• Physically able to safely maneuver the weight distribution of a tenant in an emergency
• Stand, walk, bend, stoop, and sit frequently
• Kneel occasionally
• Climb stairs where programs have more than one level
• Able to maneuver quickly in emergencies to assist tenants as needed

Pay

USD $21.17 - USD $21.17 /Hr.

Schedule

Overnight shift, 12:00 am - 8:00 am.

Benefits

Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.