The Niello Company Business Development Coordinator

Brief Description

Join The Niello Company – Driving What's Good for Over a Century! If you're passionate about making a positive impact, supporting others, and growing both personally and professionally, The Niello Company is the place for you! We take pride in setting high expectations while valuing every team member, creating an outstanding experience for our customers and a workplace our employees are proud to call home.

Qualifications

• Driver's License
• Clean DMV
• High school diploma or the equivalent
• Ability to read and comprehend instructions and information
• Professional personal appearance
• Excellent communication skills
• Ability to meet company's production and quality standards

Physical Requirements

• Spend time indoors in air-conditioned areas
• Sitting on a regular basis
• Standing on a regular basis
• Walking on a regular basis
• Bending, twisting and/or stooping infrequently
• Kneeling and/or squatting infrequently
• Lifting 25 lbs. to 50 lbs
• Infrequently reaching and/or lifting overhead
• Infrequently climbing stairs
• Repetitive hand/finger movement on a regular basis
• Grasping/grabbing with hands infrequently
• Pushing and pulling

General Expectations

• Devote himself/herself to insuring satisfaction to customers
• Determine management, production and quality requirements by asking questions and listening
• Attend company meetings as required
• Maintain a follow-up system that encourages follow through with assigned projects
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
• Understand the terminology of the business and keep abreast of technology changes in products and services
• Know and understand the federal, state and local requirements which govern the company's business
• Follow lawful directions from supervisors
• Understand and follow work rules and procedures
• Participate in performance management
• Interact well with others and be a positive influence on employee morale
• Uphold the company's non-disclosure and confidentiality policies and agreements
• Work evening, weekend and holiday work hours as required

Job-Specific Expectations

• Answer all incoming phone calls according to script and schedule both sales and service appointments
• Works with dealership CRM (DealerSocket/X-Time) by utilizing set scripts to contact customers, set up appointments, and log in comments
• Confirm scheduled appointments, reschedule no-shows, and schedule follow-up contact if no appointment is made
• Notify necessary departments when an appointment is scheduled, and follow up to determine outcome
• Post scheduled appointments on appointment board in BDC
• Purify and update customer changes in database
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact
• Respond to customer website requests according to a pre-determined timeline and schedule appointments
• Contact customers based on current marketing initiatives
• Complete Sold Customer Follow-Up and Service Customer Follow-Up as directed
• Follow up on after sale ISSI and ICSI
• Forward any customer concerns to appropriate Department Manager and follow up
• Achieve set goals

Pay

$17.00 to $20.00 per hour plus bonus

Benefits

• Medical, Dental, & Vision plans for Full-time Team Members and eligible Part-time Team Members
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Disability Insurance
• 401(k)
• Employee discount program
• Paid time off benefits that vary based on position