The Grille - Food Runner/Busser

About the role

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Responsibilities

• Execute guest service duties in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence
• Know the table numbers and seat numbers for all areas of the restaurant
• Serve food from kitchen to guests in an efficient manner
• Communicate with serving staff and kitchen staff to ensure accuracy of orders
• Communicate directly with chef/expeditor to insure proper timing of service
• Be knowledgeable in food product, and food preparations
• Understand what the kitchen is serving and ensure all food is properly served at the tables
• Maintain thorough menu knowledge
• Be able to expedite the food coming to the window from the chef/kitchen staff
• Inspect orders for accuracy prior to serving. Bring any concerns to the attention of the Chef de Cuisine or Sous Chef immediately
• Be able to answer questions guests might have regarding food being served
• Observe guests and respond to any additional requests
• Carry dirty dishes from dining room to kitchen
• Wipe table tops and chairs with damp cloth
• Replace soiled table linens and set tables with silverware and glassware
• Replenish supply of clean linens, silverware, glassware, and dishes in dining room
• Serve and refill water and other beverages as required
• Maintain cleanliness of the Hotel Bar
• Help pre-bus and attend to guest needs
• Remove trash, soiled linen, and so on
• Set up and maintain beverage stations
• Return stacked bus trays to dish room
• Break down and re-set restaurant in accordance with side-work
• Report tips in accordance with IRS regulations
• Check schedule daily, as it is subject to change
• Maintain courteous, professional and polite attitude with all other service and kitchen staff
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Maintain knowledge of Broadmoor history and grounds
• Maintain knowledge of Broadmoor restaurants and retail outlets
• Maintain knowledge of local points of interest and activities
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Other duties as assigned

Qualifications

• High school diploma or general education degree (GED)
• Experience working in the Food and Beverage industry
• Flexibly in schedule as it will change often
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
• In compliance with state liquor laws, must be at least 18 years of age
• Occasional heavy lifting (up to 50 lbs)

Skills

• Knowledge of food product and preparation
• Ability to communicate effectively with guests and staff
• Attention to detail and accuracy in serving food
• Ability to work in a fast-paced, team-oriented environment

Benefits

At the Broadmoor, we offer comprehensive benefits packages and opportunities to grow professionally. Benefits include Health & Dental, 401k, and local discounts. Career development opportunities are also available.