Testing Specialist (PT Temp Casual), CPTN20543TEST

Primary Duties And Responsibilities

• Participate in daily testing operations at the College of DuPage main campus Testing Center.
• Assist in maintaining an optimal testing environment that adheres to National College Testing (NCTA) standards.
• Comprehend complex delivery methods and administer the numerous categories of tests including classroom make-up, Internet, flexible learning, placement tests, exit tests or essays, as well as specialized tests such as Interest Inventories, Proficiency tests, pre-GED Testing (TABE) and a variety of remote or proctored tests delivered in either paper/pencil or computer based format.
• Explain specific test requirements such as procedures for two-part tests, availability of calculators or other tools and print options.
• Be prepared to answer faculty and student questions regarding testing policies and procedures.
• Resolve misunderstandings using appropriate customer service and management techniques.
• Troubleshoot computer problems as needed.
• Navigate the Colleague/Datatel database to locate student information and registration records.
• Understand and implement identification procedures to identify students via positive photo identification and other criteria in addition to verifying course registration to determine eligibility for testing before tests are issued.
• Understand and follow FERPA privacy guidelines to assure confidentiality.
• Interpret complex procedures for administration of proctored tests from other universities which could be paper/pencil or online format.
• Determine testing needs of students who are unsure what tests they require by verifying their eligibility and identifying options available to meet their specific goals.
• Refer students to other College departments for further assistance when appropriate.
• Dispense placement test score reports and be able to explain results as well as options for re-testing to students completing COMPASS placement tests.
• Direct students to advising or counseling for further assistance with questions on registration.
• Maintain a secure inventory of master copies of all new, current and ''old'' flexible learning and online tests.
• Score paper/pencil FLEX tests as required and communicate scores to students when applicable.
• Follow defined procedures for test storage and transmittal for completed Flexible Learning tests and classroom make-up test distribution to instructors and departments.
• Maintain a log of completed classroom make-up tests.
• Utilize surveillance equipment and conduct walk-through monitoring to assure student compliance with test policies and prevent testing irregularities.
• Prepare an Incident Report to document testing irregularities, discrepancies or dishonesty and forward report and copies of pertinent material to faculty and Testing Supervisor.
• Open Testing Center each morning to prepare for student and faculty arrivals.
• Close testing Center each night in accordance with established procedures.
• Other related duties as assigned.

Qualifications

• Education: Some college coursework in education or service related environment required.
• Successfully complete requirements necessary to achieve certification as ACT Ability to Benefit Test Administrator required.
• Update annually to maintain active certification required.
• Two (2) or four (4) year degree with some coursework in tests and measurements preferred.
• Experience: Six (6) months customer service experience required.
• Prior experience working in a testing center and/or as an instructional aide preferred.