Testing Specialist (PT), CP1N20363TEST

Primary Duties And Responsibilities

• Provide a variety of academic testing services to students and faculty at the College of DuPage Glen Ellyn Academic Testing Center and District 502 high schools.
• Maintain an optimal testing environment that adheres to National College Testing Association (NCTA) Professional Standards and Guidelines.
• Work with faculty, Testing Services staff on and off-campus, and other College departments to maintain consistency of testing policies and procedures.
• Maintain an extensive knowledge of all academic testing policies and procedures.
• Master complex test delivery software to administer tests including Certification, Classroom, Health Science, Interest Inventories, Internet/Hybrid, Placement, Proficiency and Special Program testing in a paper or computer-based format.
• Pass proctor certification tests and recertify annually to ensure proctor eligibility as required by testing companies.
• Determine testing needs of a diverse student population and identify options available to meet their specific goals.
• Communicate test results and explain retest options.
• Connect students to the Learning Commons for academic support services, advisors for course placement and other College departments for further assistance.
• Simultaneously use a variety of COD software applications.
• Identify, trouble shoot, resolve technical issues, and collaborate with the College's Information Technology department on maintenance and technical problems.
• Contact and work with testing companies to resolve system problems.
• Respond to students, faculty, staff and community members by phone, email, or in person to explain or clarify testing policies and procedures.
• Understand and follow FERPA privacy guidelines to assure student confidentiality.
• Actively proctor and use surveillance equipment to maintain test security.
• Conduct visual inspections of test takers to insure that unauthorized materials are not taken into the testing room.
• Document testing irregularities, discrepancies or acts of dishonesty.
• Aid faculty with submitting tests either in person or online through the College's Employee Portal.
• Process online test intake forms and return completed exams to faculty as outlined in Academic Testing Center procedures.
• Document and track return method of completed exams.
• Collaborate with Center for Access and Accommodations staff to provide testing accommodations to students with disabilities.
• Offer and enable the use of assistive technology and schedule private testing room upon request.
• Proctor academic group test administrations on campus and at area high schools.
• Work with high school staff to ensure a successful testing experience for students.
• Update the College's student record system by entering COD test scores.
• Participate in College wide activities representing the Testing Center.

Qualifications

• Education: Associates Degree or equivalent combination of education and experience required. Bachelor's Degree preferred.
• Experience: One year of customer service experience required.
• Attention to detail and accuracy are required.
• Proficiency in written and spoken English.
• Excellent technical skills.
• Prior experience in an educational setting preferred.