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PT Testing Center Specialist

State of Louisiana · Gonzales, LA · 1 mo ago
Quality Assurance$15/hrPart-time

About the role

The Testing Center Specialist supports the Testing Center in data entry, proctoring, and coordinating assessment and testing services across all campuses and off-site projects. The role collaborates with other RPCC Testing Proctors, RPCC faculty and staff, the Executive Director of Workforce, and other college personnel.

Responsibilities

  • Ensure strict adherence to all testing policies, procedures, and security measures.

  • Verify candidate identification and check-in processes to confirm eligibility.

  • Monitor test sessions to prevent academic dishonesty and rule violations.

  • Maintain strict security and inventory of test materials, including chain of custody management for various test formats.

  • Handle test materials securely, including distributing, collecting, and returning test documents as required.

  • Secure logins, passwords, and access to online testing systems to prevent unauthorized use.

  • Monitor testing rooms to uphold security and conduct standards at all times.

  • Collaborate with technical support to troubleshoot and resolve IT-related issues during test sessions.

  • Maintain equipment and technology to ensure operational readiness for all testing environments.

  • Provide clear instructions to test candidates before, during, and after exams.

  • Aid candidates with disabilities or accommodations in compliance with approved guidelines.

  • Respond professionally to candidate inquiries while maintaining a neutral and fair testing environment.

  • Provide excellent customer service to students, faculty, and external stakeholders.

  • Travel between multiple testing locations as needed to support operations.

  • Maintain a structured and organized testing environment across all sites.

  • Accurately document irregularities and submit incident reports when required.

  • Maintain and enhance assessment services across all campuses by ensuring consistency in procedures and compliance.

  • Assist with data entry for assessment purposes to support institutional reporting.

  • Develop and supervise the RPCC Workforce Testing Monitor, ensuring operational efficiency and compliance.

  • Collaborate with departments and faculty to facilitate external assessment processes.

  • Maintain confidentiality of test materials and candidate information at all times.

  • Ensure compliance with institutional, state, and national testing regulations, policies, and standards.

  • Prepare and submit required reports on testing activity, security incidents, and compliance.

  • Attend training sessions to stay current on proctoring requirements and uphold testing program quality.

  • Maintain documentation and adhere to testing guidelines set forth by Louisiana.

Qualifications

  • High School Diploma or equivalent

  • 1 year of testing services, proctoring, or customer service experience

  • Associate’s Degree preferred

  • 3 years of testing services, proctoring, or customer service experience preferred

Skills

  • Strong attention to detail

  • Ability to manage multiple tasks simultaneously

  • Customer service skills

  • Technical proficiency with testing software and systems

  • Confidentiality and security awareness

  • Effective communication and problem-solving abilities

Pay

$15.00 per hour

Schedule

Part-time appointment

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