Testing Operations Coordinator

About the role

The Testing Operations Coordinator oversees photo submissions, operational survey submissions, and documentation of the weekly test desserts. This position aids in assisting the Director of Menu Operations to report on all findings of recipe wins and losses, operational issues, and quality standards as they relate to our Test Program. Utilizing Crumbl tools, this position ensures that Crumbl procedures are implemented, practiced, and documented as requested.

Responsibilities

• Testing Program Management: Write-up and send testing assignments to established testing groups, ensuring all testing locations are available.
• Testing Program Management: Manage the schedule of upcoming tests and test store availability.
• Testing Program Management: Coordinate ingredients for test stores to use.
• Testing Program Management: Create and assign tasks for testing stores.
• Testing Program Management: Work in the test kitchen baking desserts for internal taste tests as needed.
• Surveys, Reporting & Data Collection: Create, distribute and monitor weekly surveys for current and upcoming test desserts.
• Surveys, Reporting & Data Collection: Gather and report on all surveys in the form of organized feedback, photos, and videos.
• Surveys, Reporting & Data Collection: Create and organize targeted variations of weekly reports on each test product.
• Store Communication, Support & Onboarding: Approve tested products weekly with stores and provide feedback if not approved.
• Store Communication, Support & Onboarding: Communicate regularly with testing stores.
• Store Communication, Support & Onboarding: Monitor store activity, audit and record activity, and reach out when a lack of activity is noticed.
• Store Communication, Support & Onboarding: Onboard new test stores, including sending physical assets for the program.
• Store Communication, Support & Onboarding: Use troubleshooting techniques to help stores in need of assistance during testing.
• Store Communication, Support & Onboarding: Conduct quarterly 1:1s with all test stores.
• Assets, Reviews & Store Feedback: Edit, audit, and upload instructional recipe videos.
• Assets, Reviews & Store Feedback: Create, audit, and distribute weekly support assets for test desserts.
• Assets, Reviews & Store Feedback: Provide weekly performance reports back to test stores regarding how the previous dessert performed.
• Assets, Reviews & Store Feedback: Reward points to customers for participating in a test.
• Assets, Reviews & Store Feedback: Assist the Director of Menu Operations with all other tasks as needed.

Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

Qualifications

• Crumbl Franchise or similar network experience strongly preferred
• Bachelor's degree in analytics, culinary arts, communications, or related field preferred
• 2+ years' experience working in analytics, restaurant operations, consumer insights, or other related fields
• Exceptional communication skills, written and verbal
• Demonstrated ability to create structure and prioritize work
• Comfortable working in a fast-paced, results-oriented culture
• Flexible and adaptable—able to work and thrive in ambiguity
• Advanced time management skills