Testing Center Assistant H-491

Position Number H-491 • Part-time, non-exempt (hourly, up to 1,500 hours per year) • On-site

About the role

The Testing Center Assistant (TCA) supports the overall operations and core testing functions of the CNU Student Testing Center with a focus on the “Students First” philosophy. This position ensures the privacy of testing services, upholds the integrity of the testing center, and provides a distraction-free environment for students taking exams.

Responsibilities

• Proctor exams and collect testing materials
• Problem-solve typical issues that arise during testing
• Maintain confidentiality and privacy of all testing services
• Deliver appropriate accommodations for student success
• Collaborate with the Office of Accessibility Care Team to support unique student needs
• Adjust schedule during peak academic testing periods to meet operational needs

Requirements

• High school graduate or equivalent education/experience
• Experience with customer service
• Basic knowledge of computer operations, including word processing and spreadsheet applications
• Strong oral and written communication skills
• Ability to multi-task, be detail-oriented, and maintain privacy
• Commitment to supporting students with disabilities and understanding of relevant laws (e.g., Section 504 of the Rehabilitation Act, ADA, FERPA)

Preferred Qualifications

• Experience in an educational setting, preferably higher education
• Experience in a formal testing environment
• Experience working with students who have disabilities

Skills

• Excellent customer service in a fast-paced environment
• Ability to work independently and collaboratively
• Emotional resilience for fast-paced, high-priority, and customer-facing interactions

Physical and Mental Demands

• Light lifting (under 20 lbs.)
• Essential: standing, sitting, bending, walking
• Marginal: pushing/pulling, climbing, reaching, repetitive motion
• Essential mental/sensory demands: memory, reasoning, hearing, reading, analyzing, logic, verbal and written communication
• Essential emotional demands: fast pace, multiple priorities, intense customer interaction, frequent changes, multiple stimuli

Pay

$16.26 to $20.32 per hour

Designated Personnel Notes

• This position is designated as a “responsible employee” with the authority and duty to report incidents of sexual violence or other student misconduct.
• This is a “designated position,” meaning the role may be required to work during an emergency closing.