Testing Center Assistant and Proctor

This position reports to the Associate Director of the Center for Student Success (CSS) and supports the administration of testing services. The Testing Center Assistant & Proctor assists with the day-to-day operation of the Testing Center, ensuring a secure, organized, and student-centered testing environment.

Responsibilities

• Proctor examinations for students on an as-needed basis.
• Assist with scheduling exams and coordinating testing appointments.
• Support the recruitment, scheduling, and communication of additional proctors as needed.
• Maintain the organization and daily operation of the Testing Center, including testing materials and supplies.
• Follow established testing protocols to ensure exam integrity and a positive testing experience for students.
• Complete certification through the National College Testing Association (NCTA) Certified Test Center Professional program (or other approved certification) as requested.
• Maintain strict confidentiality of student records and testing information in accordance with institutional policies and applicable regulations.
• Perform other related duties as assigned.

Requirements

• Proficiency with Microsoft Outlook and basic Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication skills.
• Ability to work independently, exercise sound judgment, and maintain professionalism.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Familiarity with FERPA and HIPAA regulations is preferred.

Qualifications

• Associate degree preferred.
• One year of clerical, administrative support, customer service, or related experience preferred.
• Experience in an educational or testing environment is a plus but not required.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions.

Schedule

This is a part-time, temporary, as-needed position with hours that vary based on testing demand and the academic calendar. Work is performed on-site in Albany, NY, due to the need for consistent, in-person collaboration and interaction with our community.

Benefits

• Comprehensive benefits package for full-time employees, including medical, dental, and vision benefits.
• Free life insurance and disability programs.
• Tuition assistance programs.
• Retirement plan with employer match and contribution.
• Generous time off, including 20 paid holidays plus paid sick and vacation time.
• Wellness rewards.
• Free gym access.
• Free parking.
• Identity theft protection.

Note: Benefits and eligibility vary by position, and exclusions may apply for some roles.