Testing Center Assistant H-491

About the role

The Testing Center Assistant (TCA) will support the overall operations and core testing functions of the CNU Student Testing Center with a focus on a “Students First” philosophy. This position will require effective communication skills, especially when proctoring exams, collecting testing materials, and problem-solving typical issues that can arise. The TCA will ensure privacy of testing services while upholding the integrity of the Testing Center and ensuring students can take exams in a distraction-free environment.

Responsibilities

• Proctor exams and maintain a secure, distraction-free testing environment
• Collect and manage testing materials with attention to privacy and integrity
• Communicate clearly and professionally with students and staff regarding testing procedures
• Collaborate with others and work independently to support testing center operations
• Adjust schedule during peak academic testing periods to meet operational needs

Knowledge, Skills, and Abilities

• Excellent customer service in a fast-paced environment
• Basic knowledge of computer operations, including word processing and spreadsheet applications
• Ability to multi-task, be detail-oriented, and maintain privacy
• Strong oral and written communication skills
• Commitment to supporting unique student needs and delivering appropriate accommodations
• Ability to work independently and collaborate effectively with others

Education

• High school graduate or equivalent education/experience

Experience

• Customer service experience

• Additional consideration given for:

  • Experience in an educational setting, preferably higher education
  • Experience in a formal testing environment
  • Experience working with students who have disabilities
  • Knowledge of Section 504 of the Rehabilitation Act of 1973, the ADA of 2008, the Family Educational Rights and Privacy Act (FERPA), and other relevant laws

Pay

Salary ranges from $16.26 to $20.32 per hour, commensurate with education and experience.

Schedule

Part-time hourly position with potential schedule adjustments during peak academic testing periods to meet operational needs.