Test Engineer

Principal Duties And Responsibilities (Essential Functions)

• Provide Level 3 tech support on trouble shooting/ failure analysis for server/rack/storage/GPU products in repair
• Sustain repair training procedures and related documentation
• Train employees
• Maintain repair reporting tools/websites from test DB up to date
• Globally support repair escalated issues
• Lead technical direction to test, assembly, and repair teams
• Hire and retain repair technician talent
• Install hardware into racks, rack cable management, and preventive maintenance
• Review and maintain repair test equipment and capacity
• Experience working on complex problems requiring evaluation of readily distinguishable factors
• Interface with peers, both internal and external to the organization, to complete various reporting and follow-up tasks
• Guide the completion of projects and conduct technical tasks and/or set specific technical strategy and direction for self and/or others

Job Specifications

• Education and Work Experience: Bachelor’s degree in computer/electrical engineering or equivalent is a plus. Minimum of 3 years related experience
• Knowledge, Skills And Abilities: Analytical and problem-solving skills; Prior knowledge of using any ticket tracking system (i.e. Jira); Prior knowledge of using PLM system (i.e. Agile) would be a benefit; Knowledge of manufacturing systems; Effective in time management and delegation; Skilled in debugging and root cause analysis; Knowledge of programming and databases (Python and MySQL are required, PHP is a plus); Demonstrated knowledge of Lean philosophies and experienced in practicing those applications.

Job Complexity and Supervision

• Works on problems of moderate scope
• Exercises judgment within defined procedures and practices to determine appropriate action
• Builds productive internal/external working relationships
• Comfortable in a fast-moving business and team environment
• Excellent communication skills—written and verbal
• Attention to detail and process
• Self-starter and highly motivated

Working Conditions

• Physical Demands: Extensive use of computer equipment, and frequent telephone activity. Periods of extended sitting, walking, and standing are required.