Territory Support Representative -US & Canada West

About the role

Territory Support Representative -US & Canada West

Job Id: 105

# of Openings: 1

ESSENTIAL DUTIES AND RESPONSILITIES

• Actively manage customers, distribution and service partners to maximize customer support and sales growth.
• Develop strategic customer pursuits and manage all stages of the sales process.
• Meet or exceed assigned Key Performance Indicators (KPIs) and sales targets.
• Research, develop, and capture of new business opportunities for all Continental product lines, to meet monthly, quarterly, and annual forecasts.
• Report status of business pipelines, and support sales forecasting.
• Support existing customers as their primary Continental contact for sales and technical support within the region.
• Create and/or customize and execute sales and training programs.
• Develop, capture, and share sales strategies and best practices.
• Manage both internal and external escalations to reasonable resolution.
• Communicate with internal and external customers, management, service providers, and business partner representatives by phone, e-mail or in person.
• Provide technical trouble-shooting assistance for all Continental product lines in accordance with approved procedures and policies, both remotely from the main base, and on-site at customer's locations when necessary.
• Investigate customer complaints regarding quality, tolerances, specifications, and delivered condition of products, communicating internally with designated departments for investigation, and following up until completion.
• Work closely with the Quality Assurance personnel to report and follow up on suspected quality issues.
• Develop and provide technical training to internal and external stakeholders.
• Support marketing initiatives and the execution and monitoring of campaigns.
• Populate and maintain Customer Relationship Management (CRM) databases, in accordance with company policies.
• Partner with and/or assist other outside sales personnel when necessary.

Skills Required

• Be customer focused, while properly representing the company.
• Ability to remain objective and facilitate positive resolution to issues, even on stressful conditions.
• Full technical level language proficiency in English (verbal and written).
• Proficiency in additional languages spoken throughout the assigned region preferred.
• Able to effectively convey information and respond to questions, both in written and verbal form, from executive leadership, colleagues, internal and external customers, and the public.
• Able to communicate timely and effectively through real-time messaging.
• Cross-cultural awareness and communication sensitivity.
• Ability to read, analyze, and interpret aviation service publications, technical procedures, and governmental regulations.
• Ability to write objective and concise reports, business correspondence, and procedures.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Mathematical ability to calculate figures and amounts such as length, torque, tolerances, distances, proportions, percentages.
• Advanced user-level proficiency in at least the following software and/or systems: Windows, iOS, MS Outlook, MS Power Point, MS Word, MS Excel, and web browsers.
• Advanced user-level proficiency in ERP/CRM preferred.

PHYSICAL REQUIREMENTS

• Ability to sit or stand for extended periods of time, including long-range air travel.
• Ability to effectively adapt to time-zone changes.
• Ability to work and transverse safety sensitive manufacturing, assembly and/or aviation services work areas.
• Ability to lift 10 pounds repeatedly and lift up to 60 pounds.
• Ability to bend, reach, and kneel repeatedly.

Travel Required

Average: 50%. Must be willing and able to travel regularly throughout the assigned territory, as well as other regions (including the US), sometimes in short-notice and/or for extended periods.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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