Territory Services Manager - TAS

We need to output HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. Need to parse the posting. We need to extract: - About the role: The first paragraph(s) describing role: "Make an impact with NTT DATA Join a company that is pushing the boundaries...". Actually the posting starts with "Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible...". That's generic company description. Then "Your day at NTT: The Territory Services Manager (TSM) is responsible...". So we can combine into an "About the role" section. - Responsibilities: The bullet list under "Key Responsibilities:" (multiple lines). Those are responsibilities. - Requirements: Possibly "Knowledge, Skills and Attributes:" and "Academic Qualifications and Certifications:" and "Required Experience:" could be considered Requirements/Qualifications/Skills. We need to decide sections: maybe "Qualifications" for academic and certifications, "Skills" for knowledge, skills and attributes, "Requirements" for required experience? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map. We need to preserve all substantive info, not invent. We need to exclude boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. So remove the "Equal Opportunity Employer" paragraph, the fraud warning, etc. Also remove "About NTT DATA" maybe? That's company description but could be considered part of About the role? The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". The job title is Territory Services Manager (TSM). Not needed. We need to include Pay and Benefits sections if present. Pay: "NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $57K - $105K. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance." That's pay info. Benefits: "This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits." Schedule: "Workplace type: Remote Working". That's schedule info (remote). So we can include Schedule section. We must not include sections with filler like "commensurate with experience". Not present. Now we need to extract content for each section. Let's parse: About the role: Could combine the introductory paragraphs: "Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive." Then "Your day at NTT: The Territory Services Manager (TSM) is responsible for managing the end-to-end renewal lifecycle for support services and subscription contracts, driving customer retention, revenue protection, and growth. This customer-facing role partners with clients, account teams, and technology OEMs to develop renewal strategies, coordinate quoting activities, negotiate service solutions, and ensure seamless contract administration throughout the customer lifecycle. The ideal candidate combines strong relationship management, negotiation, and analytical skills with deep knowledge of support services renewals process as well as OEM programs and service offerings. They are highly organized, detail-oriented, and capable of managing multiple priorities while maintaining forecast accuracy and delivering an exceptional customer experience. In addition to securing renewals, the TSM identifies expansion and upsell opportunities, including NTT’s Software Defined Infrastructure Services (SDI) and OEM premium support offerings." That seems good. Responsibilities: The bullet list after "Key Responsibilities:": - Proactively manage and drive the renewal process for assigned support services and subscription contracts to maximize on-time renewal, customer retention, and revenue protection. - Define and validate renewable install base by analyzing multiple data sources, reconciling client, OEM, and NTT records, and resolving compliance flags, site ID issues, and lifecycle discrepancies. - Engage clients, client managers, OEMs, and account teams to shape renewal strategy, align commercial needs, negotiate pricing and service options, and support complex renewal motions. - Coordinate quote creation by providing complete requirements to quoting resources, reviewing quotes for accuracy, and creating specialized renewal, sidecar, or true-forward quotes when required. - Serve as the primary client point of contact for renewals and services administration, building trusted relationships and addressing support services questions throughout the contract lifecycle. - Identify and influence growth opportunities tied to renewals, including SDI, CX EA, OEM premium services, and expansion to additional OEMs. - Maintain accurate forecasting and reporting by rationalizing renewal data, supporting opportunity hygiene, and providing regular updates on in-flight renewals, risks, and expected outcomes. - Support post-sales activities including invoice issue resolution, quoting guidance, contract access requests, MACD processing, service terminations, and quarterly business or services review preparation. - Maintain current knowledge of OEM programs, support services offers, and certification requirements, and participate in enablement and feedback sessions that strengthen NTT’s support services strategy. We need to preserve all. Qualifications: Academic Qualifications and Certifications: "Bachelor’s degree or equivalent experience Maintain required Cisco CSM and/or Renewals Manager certifications tied to the Cisco Advanced Customer Experience specialization and related partner program requirements." Skills: Knowledge, Skills and Attributes: list: - Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level, involving multi-year contracts as well - 1-3 years of technology OEM/Vendor relationship development experience preferred - Demonstrable experience with Cisco policies, tools, and buying models, including CCW-R - Excellent attention to detail and ability to manage work processes and display strong orientation towards ensuring client satisfaction and service delivery - Outstanding time and task management skills, with the ability to manage multiple projects and competing priorities at all times - Intermediate to advanced MS Office skills (Excel, Word) - Ability to work independently and/or on a team with minimal supervision - A subject matter expert in technology OEM/Vendor processes a plus - Excellent communication skills (written and verbal) across all layers of an organization We need to keep each as list items. Requirements: Required Experience: list: - Advanced demonstrable years of related industry experience - Advanced demonstrable knowledge on costing and quoting for services renewal - Advanced vendor back out knowledge is preferable - Advanced demonstrable order booking processes knowledge – Quote to Order / Order to Cash Knowledge - Advanced demonstrable knowledge of Cisco services and quoting process We could also include "Advanced demonstrable years of related industry experience" maybe vague but it's there. We need to ensure we don't include filler like "Advanced demonstrable years of related industry experience" is okay. Now Benefits: list as above. Pay: paragraph. Schedule: "Workplace type: Remote Working". Could be a short paragraph. Now we need to output HTML fragment with h3 headings and ul/li for lists, p for prose. We must not include any markdown fences. We need to ensure we only include sections with real content. Let's craft:

About the role

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT: The Territory Services Manager (TSM) is responsible for managing the end-to-end renewal lifecycle for support services and subscription contracts, driving customer retention, revenue protection, and growth. This customer-facing role partners with clients, account teams, and technology OEMs to develop renewal strategies, coordinate quoting activities, negotiate service solutions, and ensure seamless contract administration throughout the customer lifecycle. The ideal candidate combines strong relationship management, negotiation, and analytical skills with deep knowledge of support services renewals process as well as OEM programs and service offerings. They are highly organized, detail-oriented, and capable of managing multiple priorities while maintaining forecast accuracy and delivering an exceptional customer experience. In addition to securing renewals, the TSM identifies expansion and upsell opportunities, including NTT’s Software Defined Infrastructure Services (SDI) and OEM premium support offerings.

Responsibilities

• Proactively manage and drive the renewal process for assigned support services and subscription contracts to maximize on-time renewal, customer retention, and revenue protection.
• Define and validate renewable install base by analyzing multiple data sources, reconciling client, OEM, and NTT records, and resolving compliance flags, site ID issues, and lifecycle discrepancies.
• Engage clients, client managers, OEMs, and account teams to shape renewal strategy, align commercial needs, negotiate pricing and service options, and support complex renewal motions.
• Coordinate quote creation by providing complete requirements to quoting resources, reviewing quotes for accuracy, and creating specialized renewal, sidecar, or true-forward quotes when required.
• Serve as the primary client point of contact for renewals and services administration, building trusted relationships and addressing support services questions throughout the contract lifecycle.
• Identify and influence growth opportunities tied to renewals, including SDI, CX EA, OEM premium services, and expansion to additional OEMs.
• Maintain accurate forecasting and reporting by rationalizing renewal data, supporting opportunity hygiene, and providing regular updates on in-flight renewals, risks, and expected outcomes.
• Support post-sales activities including invoice issue resolution, quoting guidance, contract access requests, MACD processing, service terminations, and quarterly business or services review preparation.
• Maintain current knowledge of OEM programs, support services offers, and certification requirements, and participate in enablement and feedback sessions that strengthen NTT’s support services strategy.

Qualifications

• Bachelor’s degree or equivalent experience
• Maintain required Cisco CSM and/or Renewals Manager certifications tied to the Cisco Advanced Customer Experience specialization and related partner program requirements.

Skills

• Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level, involving multi-year contracts as well
• 1-3 years of technology OEM/Vendor relationship development experience preferred
• Demonstrable experience with Cisco policies, tools, and buying models, including CCW-R
• Excellent attention to detail and ability to manage work processes and display strong orientation towards ensuring client satisfaction and service delivery
• Outstanding time and task management skills, with the ability to manage multiple projects and competing priorities at all times
• Intermediate to advanced MS Office skills (Excel, Word)
• Ability to work independently and/or on a team with minimal supervision
• A subject matter expert in technology OEM/Vendor processes a plus
• Excellent communication skills (written and verbal) across all layers of an organization

Requirements

• Advanced demonstrable years of related industry experience
• Advanced demonstrable knowledge on costing and quoting for services renewal
• Advanced vendor back out knowledge is preferable
• Advanced demonstrable order booking processes knowledge – Quote to Order / Order to Cash Knowledge
• Advanced demonstrable knowledge of Cisco services and quoting process

Benefits