Territory Service Manager

About the role

Fluidra is seeking a Territory Service Manager to join our team and cover the Los Angeles area. The Territory Service Manager will be an individual with exceptional organizational skills, a high level of technical aptitude, effective communicator and be comfortable with administrative functions. This person will be the eyes and ears out in the field, reporting back to corporate on product specifics, customer feedback, etc.

Responsibilities

• Recruit and manage a network of independent Contract Service Centers (CSC).
• Negotiate labor and travel rates with each individual center and for training employees of Contract Service Center.
• Respond quickly to and communicate clearly with Sales team within territory boundaries.
• Provide a high level of support to sales efforts.
• Troubleshoot product problems at a customer location on occasion.
• Work with Service Department at Corporate to ensure CSC rates are accurate and contracts are up to date.
• Responsible for identifying product problems and reporting them back to Corporate on a timely basis.
• Handle homeowner, builder, and service company complaints in the field, as required.
• Develop & conduct both classroom and in‑field training for dealers and warranty centers to promote the proper installation and troubleshooting of pool equipment.
• Physical duties include assisting with equipment set up, breakdown and maintenance for jobsite specific needs and/or training events and tradeshows.

Requirements

• 5+ years’ experience with mechanical equipment installation & troubleshooting.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Possess effective business writing skills, write routine reports and correspondence.
• Speak effectively before groups of customers or employees of organizations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Excellent communication and interpersonal skills.
• Proficient in Word, Excel, PowerPoint.
• Experience with Salesforce or other CRM software is a plus.
• Pool experience a plus.
• Bilingual in English / Spanish a plus.
• High School Diploma required.
• Certified Pool Operator is a plus.

Benefits

• Flexible vacation
• 11 paid holidays
• Full range of health benefits including medical, dental & vision, short & long-term disability
• 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
• Health and wellness programs / gym reimbursement
• Educational assistance up to $7,000 per year
• Company sponsored FUN events!
• Generous product discounts

Pay

Expected salary range is $90,000 - $105,000.