Territory Manager

About the role

The Territory Manager is responsible for an assigned service territory, supervising route representatives, and ensuring customer retention, growth, and service quality.

Responsibilities

• Promote and sustain a safety culture
• Evaluate, coach, and develop Route Sales Representatives (RSRs)
• Create a sales culture fostering team selling
• Aid in new account installations
• Manage customer service programs
• Visit all required customers quarterly
• Respond to and resolve service requests promptly
• Negotiate and secure renewal agreements
• Recruit, select, and hire Route Sales employees
• Review RSR performance weekly
• Address pending issues remotely
• Coordinate collections and merchandise control
• Investigate and report incidents

Requirements

• High school diploma or equivalent
• Bachelor’s degree in related field preferred
• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Previous profit and loss accountability or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred

Skills

• Demonstrated ability to interface with various organizational functions
• Strong interpersonal, analytical, communication, and customer service skills
• Considerable negotiation skills
• Computer proficiency, including MS Office software

Knowledge

• Exposure to sales function preferred
• Management, human relations, and communication skills

Working Environment/Safety Requirements

• Majority of time spent driving a vehicle or company step-van
• Exposed to weather conditions (heat, wind, cold, rain, snow, etc.)
• May involve walking, climbing stairs, pushing/pulling carts
• Must be able to lift and maneuver up to 50 pounds

Experience/Qualifications

• High school diploma or equivalent
• Bachelor’s degree in related field preferred
• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Previous profit and loss accountability or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred

License Requirements/Certifications

• DOT-certified driver’s license
• Automobile insurance on personal vehicle

Equal Opportunity Employer

Vestis is an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.