Territory Service Manager

About the role

The Territory Service Manager (TSM) plays a crucial role in the operation of National Carwash Solutions, ensuring the company remains profitable and customer-focused.

Responsibilities

• Build and manage a team of 12-15 field service technicians and chemical delivery specialists
• Manage scheduling and training of field service technicians and chemical delivery specialists
• Establish performance goals for designated team of technicians
• Coach and guide direct reports in delivering company expectations in safety compliance, quality, and customer satisfaction
• Lead the team in providing operational and tactical solutions to customers
• Monitor and manage expenses, revenue, and margin targets
• Prepare and control operational budgets and inventory
• Plan effective strategies for the financial well-being of the business unit
• Communicate with customers and travel to assigned locations to promote good customer relations, ensure quality service, and secure contracts
• Act as the primary point of resolution for escalating customer issues and/or complaints, as well as internal/local concerns and complaints; resolve or escalate matters as necessary
• Maintain service metrics and KPI's
• Conduct Quality Control (QC) checks, field audits, site safety audits, and damage claim assessments

Requirements

• A high school diploma or equivalent required; a bachelor’s degree preferred
• Minimum of 5 years’ experience in field service
• Minimum of 3 years’ managing an electro-mechanical team; proven history of ability to train, organize, lead, and motivate a team to succeed
• Overnight travel will be required
• Strong business acumen including understanding of P&L, financials, and KPI’s
• Excellent verbal and written communication skills
• Possess a strong electrical-mechanical skill set
• Strategic thinker with proven track record in problem solving and analysis
• Strong computer skills in Microsoft Office and Google
• Strong negotiation skills required
• Ability to prioritize multiple customer needs and/or conflicting priorities
• Six Sigma and/or Lean certification is a plus
• Knowledge of carwash equipment preferred

Benefits

Competitive wages and benefits including comprehensive health, dental, and vision coverage, matching 401(k), paid time off, and more.

Pay

Competitive compensation based on experience and qualifications.

Schedule

Flexible schedule to accommodate travel and customer needs.

Skills

Highly skilled in electrical and mechanical troubleshooting, excellent communication and leadership abilities, strong organizational and problem-solving skills, and the ability to work independently and as part of a team.

Benefits

Comprehensive health, dental, and vision coverage, matching 401(k), paid time off, and more.

Company Culture

National Carwash Solutions is an equal opportunity employer committed to a diverse workforce. We offer a supportive and collaborative environment, professional development, and opportunities for advancement.