Territory Manager

About the role

The Territory Manager is responsible for an assigned service territory, supervising route representatives and ensuring safety and results in customer retention, growth, AR collection, and customer satisfaction.

Responsibilities

• Promote and sustain a safety culture
• Evaluate, coach, and develop Route Sales Representatives (RSRs)
• Create a sales culture fostering team selling
• Aid in new account installations
• Manage day-to-day activities of customer service programs
• Visit all required customers quarterly
• Respond to and resolve service requests promptly
• Negotiate and secure renewal agreements
• Recruit, select, and hire Route Sales employees
• Review trends, performance, and coach RSRs weekly
• Contact RSRs daily to address pending issues
• Attend meetings and complete administrative tasks to improve customer satisfaction
• Coordinate collections for accounts receivable
• Investigate and report on all accidents or incidents within 24 hours

Requirements

• High school diploma or equivalent
• Bachelor’s degree in related field preferred
• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Previous profit and loss accountability or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred

Skills

• Demonstrated ability to interface with various organizational functions
• Strong interpersonal, analytical, communication, and customer service skills
• Considerable negotiation skills
• Computer proficiency, including working knowledge of MS Office software

Knowledge

• Exposure to sales function preferred
• Significant management, human relations, and communication skills

Working Environment/Safety Requirements

• Majority of time spent driving own vehicle or company step-van to call on customers and supervise employees
• Exposed to weather conditions (heat, wind, cold, rain, snow, etc.)
• May require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions
• Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds
• Exposure to vehicles for loading/unloading, and exposure to vehicle maintenance

Experience/Qualifications

• High school diploma or equivalent
• Bachelor’s degree in related field preferred
• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Previous profit and loss accountability or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred

Benefits

• Comprehensive benefit programs including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave
• Enrollment in the company’s 401k plan
• 80 hours of vacation, 40 hours of floating holidays, and paid sick time annually
• 6 paid holidays throughout the calendar year

Compensation

The salary rate for this position ranges from $75,000 to $85,000, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.

Company Information

• Headquartered in Roswell, GA
• Second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America
• Leader in the B2B uniform and workplace supplies category
• Comprehensive service offering including uniform rental, cleanroom processing, floor mats, towels, linens, managed restroom services, first aid supplies, and more
• Equal opportunity workplace and affirmative action employer

Equal Opportunity Employer

Vestis is committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.