Territory Sales and Service Representative

About the role

Join Ecolab’s Institutional team, which enhances customer success in hospitality, foodservice, long‑term care, commercial, education, and government by focusing on satisfied guests, protected reputations, and efficient operations. As a Territory Sales and Service Representative in the Charleston, WV market, you will serve as the face of Ecolab, managing your territory, servicing laundry and dish machines, dispensing equipment and systems, and selling new solutions to help customers achieve a cleaner, safer & healthier environment.

Responsibilities

• Leverage tools and technology (tablet and mobile phone apps) to conduct customer visits and recommend unique programs and solutions.
• Communicate Ecolab’s total value to meet customer needs and grow sales within existing accounts.
• Use problem‑solving skills to conduct preventative and corrective maintenance on laundry and dish machines, dispensing equipment, and systems.
• Provide emergency service to existing customers via phone or in person as needed.
• Assist in the installation of equipment and solutions.
• Demonstrate safe equipment use, ensuring customers’ operations are fully functional.
• Manage equipment, parts, and inventory to control costs.
• Travel to assigned locations (Charleston, WV; Beckley, WV; Huntington, WV; Ashland, KY) and surrounding areas for service and sales.
• Complete initial training program (3 weeks at Ecolab Corporate Headquarters in Eagan, MN, remainder in‑field); travel and certain travel‑related expenses paid by Ecolab.
• After training, manage, service, and sell to established customers including restaurants, hotels, schools, long‑term care facilities, etc., within an assigned territory.
• If a territory is not immediately available, serve in a supporting role until a territory assignment becomes available.

Requirements

• High School Diploma or equivalent.
• 2 years of sales, mechanical service, customer service, food service or hospitality industry‑related experience.
• Availability to work overnight shifts and provide emergency assistance which may occur at night, on weekends and over holidays.
• Current and valid Driver’s License with no restrictions.
• Ability to lift 50 lbs, push/pull, stand/bend/stoop, work in confined spaces, distinguish color (tools may be accommodated).
• Willingness to work overtime and drive a company vehicle as required (pre‑employment and ongoing motor‑vehicle record checks).

Qualifications

• Associate’s degree or other advanced training or certifications (preferred).
• Previous mechanical problem‑solving experience (e.g., plumbing, electrical, HVAC and/or mechanical) in food service, laundry, housekeeping, hospitality, pool and/or spa industries (preferred).

Benefits

• Comprehensive benefits package from day 1: medical, dental, vision, matching 401K, company‑paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more.
• Award‑winning paid training program (including paid travel time) at a state‑of‑the‑art facility in Eagan, MN.
• Company service vehicle and cell phone for business use; fuel, drive time to customer sites, and vehicle service maintenance time paid by Ecolab.
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