Territory Sales and Service Representative

About the Role

Ecolab’s Institutional team supports customers in hospitality, foodservice, long‑term care, commercial, education, and government sectors. The Territory Sales and Service Representative will be the face of Ecolab in the Knoxville, TN market, managing a territory, servicing laundry and dish machines, dispensing equipment and systems, and selling new solutions to help customers achieve cleaner, safer, and healthier environments.

Responsibilities

• Use tablet and mobile apps to conduct customer visits and recommend tailored programs and solutions.
• Communicate Ecolab’s total value proposition to meet customer needs and grow sales within existing accounts.
• Perform preventative and corrective maintenance on laundry and dish machines, dispensing equipment, and related systems.
• Provide emergency service to customers by phone or in person as needed.
• Assist with the installation of equipment and solutions.
• Demonstrate safe equipment use to ensure fully functional customer operations.
• Manage equipment, parts, and inventory to control costs.
• Travel to assigned locations in Lenoir City, TN; Farragut, TN; and surrounding areas.
• Complete a 12‑week training program, including two weeks at Ecolab Corporate Headquarters in Eagan, MN, with travel arranged and paid by Ecolab.
• Serve customers in restaurants, hotels, schools, long‑term care facilities, and other establishments within the assigned territory.
• Participate in a weekend rotation schedule (approximately 1 in 6 weekends) based on business demand.

Qualifications

• High School Diploma or equivalent.
• At least 2 years of experience in sales, mechanical service, customer service, food service, or hospitality.
• Availability to work overnight shifts and provide emergency assistance on nights, weekends, and holidays.
• Current, valid driver’s license with no restrictions; ability to pass pre‑employment and ongoing motor vehicle record checks.
• Associate’s degree, advanced training, or certifications (preferred).
• Previous mechanical problem‑solving experience (e.g., plumbing, electrical, HVAC, or related mechanical work) in food service, laundry, housekeeping, hospitality, or pool and spa environments (preferred).

Physical Requirements

• Ability to lift up to 50 lb.
• Capability to push, pull, stand, bend, and stoop for extended periods.
• Work in confined spaces.
• Distinguish colors (accommodations may be provided).
• Drive a company vehicle as required; eligibility determined by motor vehicle record checks.

Schedule

This field‑based position may require travel to multiple locations and includes a weekend rotation (approximately one weekend in six). Overnight shifts, overtime, and emergency assistance on nights, weekends, and holidays are expected.

Compensation

The total compensation range for this position is $55,700 – $83,700, which includes base pay and a performance‑based target incentive. Compensation is determined based on factors such as experience, education, training, and geography.

Benefits

• Comprehensive benefits package from day 1, including medical, dental, vision, matching 401(k), company‑paid pension, stock purchase plan, and paid parental leave.
• Discounted childcare resources.
• Company service vehicle and cell phone for business use; fuel, drive time, and vehicle maintenance time are paid.
• Paid, award‑winning training program with blended digital, classroom, and on‑the‑job learning at a state‑of‑the‑art facility in Eagan, MN.
• Opportunities for career growth toward service, sales, or management roles, with potential tuition reimbursement.
• Access to best‑in‑class resources, tools, and technology in an independent work environment.
• Strong safety culture with top‑notch training and personal protective equipment.