Territory Route Operations Leader

About the role

The role oversees route operations across the Eastern U.S., including the Atlanta, Charlotte, Nashville, Miami, Tampa, Orlando, Washington, DC, Baltimore, and Boston markets, as well as surrounding areas.

Key Responsibilities

• Lead route-based operations across assigned routes, warehouses, and partner locations
• Oversee Route Technical Managers and ensure consistent execution of route standards, service response, game readiness, merchandising, partner support, and safety expectations
• Maintain route performance, including game uptime, service response, route completion, repeat issues, inventory accuracy, labor efficiency, and partner satisfaction
• Create operating routines, accountability, and action plans to improve route performance and consistency
• Lead, coach, and develop Route Technical Managers and regional warehouse operations associates
• Support staffing, onboarding, training, performance management, and succession planning for route-based roles
• Serve as a senior problem-solver for complex route, equipment, partner, logistics, warehouse, inventory, and technician execution challenges
• Analyze data and field feedback to identify root causes, remove obstacles, and prevent repeat issues
• Build strong relationships with key partner venues, vendors, and internal support teams
• Partner with the Vice President of Field Operations, Territory Operations Leaders, and field teams where route operations require additional support
• Collaborate with TOLs when route locations intersect with territory responsibilities, partner relationships, or field support needs
• Escalate major risks with recommended solutions and ensure timely follow-up
• Support revenue and profitability by improving game uptime, route productivity, labor efficiency, partner satisfaction, and equipment readiness
• Manage labor, route productivity, warehouse costs, inventory controls, parts usage, vehicle costs, and project execution within assigned areas
• Ensure compliance with FEG policies, partner requirements, driving standards, warehouse safety, and applicable safety requirements
• Run route operations with an owner’s mindset and strong financial discipline

Requirements

• Multi-location leadership experience in route operations, arcade/amusement, gaming, vending, field service, logistics, warehouse operations, retail, hospitality, or related industries
• Strong judgment, technical credibility, people leadership, financial discipline, and the ability to solve complex problems across distributed teams and partner locations

Leadership Expectations (FEG)

• Learns and Adapts – Quickly understands route challenges, partner needs, equipment issues, data trends, and business priorities
• Energizes Others – Creates confidence, urgency, alignment, and accountability across route teams and support partners
• Accountable – Owns regional route performance, partner satisfaction, warehouse execution, and business results
• Develops Talent – Builds strong Route Technical Managers, technicians, and warehouse operations associates
• Executes with Excellence – Creates structure, drives priorities, manages projects, and delivers consistent regional execution
• Resilient – Solves complex problems and leads through ambiguity, escalations, and shifting priorities

Pay

$80,000 - $120,000