Territory Route Operations Leader

About the role

The Route Operations Leader oversees route-based operations across an assigned region, providing operational leadership, technical direction, problem-solving support, route performance oversight, warehouse accountability, partner support, and people leadership for multiple Route Technical Managers, Route Technicians, and regional warehouse operations associates.

Key Responsibilities

• Lead route-based operations across assigned routes, warehouses, and partner locations
• Oversee Route Technical Managers and ensure consistent execution of route standards, service response, game readiness, merchandising, partner support, and safety expectations
• Maintain route performance, including game uptime, service response, route completion, repeat issues, inventory accuracy, labor efficiency, and partner satisfaction
• Create operating routines, accountability, and action plans to improve route performance and consistency
• Lead people leadership and problem-solving for complex route, equipment, partner, logistics, warehouse, inventory, and technician execution challenges
• Analyze data and field feedback to identify root causes, remove obstacles, and prevent repeat issues
• Build strong relationships with key partner venues, vendors, and internal support teams
• Partner with the Vice President of Field Operations, Territory Operations Leaders, and field teams where route operations require additional support
• Collaborate with TOLs when route locations intersect with territory responsibilities, partner relationships, or field support needs
• Escalate major risks with recommended solutions and ensure timely follow-up
• Support financial safety and performance accountability by improving game uptime, route productivity, labor efficiency, partner satisfaction, and equipment readiness
• Manage labor, route productivity, warehouse costs, inventory controls, parts usage, vehicle costs, and project execution within assigned areas
• Ensure compliance with FEG policies, partner requirements, driving standards, warehouse safety, and applicable safety requirements
• Run route operations with an owner’s mindset and strong financial discipline

Requirements

• Multi-location leadership experience in route operations, arcade/amusement, gaming, vending, field service, logistics, warehouse operations, retail, hospitality, or related industries
• Strong judgment, technical credibility, people leadership, financial discipline, and problem-solving skills

Leadership Expectations

• Learns and Adapts – Quickly understands route challenges, partner needs, equipment issues, data trends, and business priorities
• Energizes Others – Creates confidence, urgency, alignment, and accountability across route teams and support partners
• Accountable – Owns regional route performance, partner satisfaction, warehouse execution, and business results
• Develops Talent – Builds strong Route Technical Managers, technicians, and warehouse operations associates
• Executes with Excellence – Creates structure, drives priorities, manages projects, and delivers consistent regional execution
• Resilient – Solves complex problems and leads through ambiguity, escalations, and shifting priorities

Pay

$80,000 - $120,000