Territory Manager and Agency Administrator

About The Team

At Honor, we are redefining what homecare can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Within Honor, the Owned & Operated (O&O) team is at the forefront of this transformation.

About The Role

• Own your P&L for the assigned territory, contributing to revenue growth and operational excellence.
• Personally drive growth through field-based sales activity, local relationship building, and referral development.
• Build and sustain a strong local referral network across healthcare providers and community partners.
• Partner cross-functionally to improve referral generation, sales conversion, and overall client engagement.
• Translate market insights into actionable strategies.
• Implement operational playbooks that drive consistency and efficiency within the territory.
• Support efforts to standardize reporting and data accuracy within the territory.
• Lead day-to-day operations across client service, scheduling, and care delivery.
• Implement and refine operating rhythms that drive consistency, efficiency, and high-quality care.
• Use data to diagnose performance gaps and take action to improve outcomes.
• Lead by example in the market, modeling strong performance, ownership, and accountability.
• Manage and develop the territory team and foster a culture of growth and accountability.
• Ensure agency policies and procedures and industry standards and regulations are followed including AHCA audit preparation and management.
• Supervise work activities of designated employees, either by delegation or direct supervision.
• Appear at the licensed office for all AHCA surveys and accurately represent organization's practices, policies, and operations to state auditors (prior experience with audits not required).

Key Results

• Deliver consistent growth in hours and revenue aligned with territory goals.
• Grow a sustainable, self-generated referral pipeline.
• Improve sales conversion, client retention, and overall market performance.
• Elevate team performance by modeling high standards, directly managing local staff, and driving accountability.
• Implement and refine playbooks that improve consistency and scalability.

We're Looking For You To Bring

• 7+ years of experience in field sales, operations, or general management roles, including experience growing a territory or market and directly leading frontline or quota-carrying teams.
• Proven success in in-person sales and relationship-driven environments, including prospecting, referral generation, and closing.
• Demonstrated success driving territory or multi-site performance, contributing to year-over-year revenue growth through improved client retention, increased referral lead generation, and higher sales conversion.
• Experience operating as a player/coach, leading by example while developing others.
• Experience operating in a growth-stage or rapidly evolving environment, where you embrace ambiguity, take initiative to test and refine new approaches, implement change, and drive continuous improvement in-market.
• Strong analytical and problem-solving skills, with the ability to interpret dashboards, diagnose performance issues, and translate insights into actionable plans; proficiency with Excel and/or BI tools.
• Structured, effective communication to drive partnership and influence with frontline teams and cross-functional stakeholders.

Transportation

• Reliable transportation.
• Valid and current auto liability insurance.
• Agree to and pass, or provide proof of passing a level 2 background check with fingerprinting.

Education

• The Administrator will have completed two (2) years of full-time study at an accredited college or university. An individual with a high school diploma or general equivalency diploma (GED) may substitute one year full-time employment in a supervisory capacity for each required year of college.
• Certification or desire to receive certification from qualifying dementia certification programs.

Nice to Haves

• Experience in people-scaled or service-based operations, where success depends on frontline performance, staffing stability, and consistent service delivery.
• Experience developing local community partnerships or referral-driven relationships in healthcare, senior services, or other people-based service environments.
• Experience in high-volume staffing, workforce management, or supply-demand balancing (e.g., home care, healthcare staffing, hospitality, retail, or service operations).

Leadership Principles

• Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes.
• Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary.
• Fly High & Dive Deep: Leaders operate at all levels. They know when to stay connected to the details to enable execution and when to stay high level and empower others. Leaders audit when data and anecdotes differ.
• Find Those Better Than Themselves: Leaders seek out those that are better than themselves, listen to them, actively engage them in meaningful work and develop them. They recognize exceptional talent and willingly move them through the organization.