Territory Manager
Vestis Corporation · Greater Sioux Falls Area · 4 wk ago
Business DevelopmentFull-time
About the role
The Territory Manager is responsible for an assigned service territory, supervising route representatives and ensuring safety, growth, and customer satisfaction.
Responsibilities
- Promote and sustain a safety culture
- Evaluate, coach, and develop Route Sales Representatives (RSRs)
- Create a sales culture fostering team selling
- Aid in new account installations
- Manage customer service programs
- Visit all required customers quarterly
- Respond to and resolve service requests promptly
- Negotiate and secure renewal agreements
- Recruit, select, and hire Route Sales employees
- Review trends, performance, and coach RSRs weekly
- Address pending items remotely and ensure timely resolution
- Attend meetings and complete administrative tasks to improve customer satisfaction
- Coordinate collections for accounts receivable
- Investigate and report on all accidents or incidents within 24 hours
Requirements
- High school diploma or equivalent
- Two years of service and route-based industry experience
- Proven track record for growing customer accounts
- Previous profit and loss accountability or contract-managed service experience preferred
- Significant customer interface and service experience
- Production planning, maintenance, or warehouse operations experience preferred
Skills/Knowledge
- Demonstrated ability to interface with various organizational functions
- Strong interpersonal, analytical, communication, and customer service skills
- Considerable negotiation skills
- Computer proficiency, including MS Office software
Working Environment/Safety Requirements
- Majority of time spent driving a vehicle or company step-van to call on customers and supervise employees
- Exposure to weather conditions (heat, wind, cold, rain, snow, etc.)
- Walking, climbing stairs, pushing/pulling carts, exposure to weather conditions
- Frequent lifting and maneuvering up to 50 pounds, occasional up to 100 pounds
- Exposure to vehicles for loading/unloading, and exposure to vehicle maintenance