Assistant Territory Manager

Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

About the role

The Assistant Territory Manager has operational responsibility for their assigned district location(s). Under the direction of the Territory Manager, this position manages operations with accountability for employee safety, customer experience, operational efficiencies, and operating expenses.

Key characteristics: ability to function independently in a supervisory role in the absence of the manager, and commitment to world-class safety and customer service.

Responsibilities

• Safety Management
  • Responsible for all aspects of safety within the assigned district location, including compliance with safety codes and policies.
  • Articulates a safety vision for the team; considers the impact on safety when making decisions.
  • Trains employees and monitors compliance with safety policies and procedures, accident avoidance, and safe driving; consistently reinforces safety messages.
• Customer Experience
  • Makes customers a high priority; is committed to exceeding the needs of all customers.
  • Proactively identifies problems that negatively impact the customer’s experience.
  • Celebrates excellent customer service and recognizes individuals who provide exceptional service.
  • Partners with the Customer Experience Services team to resolve customer issues in a timely manner.
  • Conducts priority customer visits to enhance relationships and address issues.
• Operational Efficiency
  • Completes the weekly productivity and service planners and coordinates efforts with the Service and Delivery Coordinators through a weekly call; drives employee productivity and meets or exceeds performance metrics for delivery and service.
  • Works closely with Service Coordinator and Delivery Coordinator to ensure delivery and service orders are completed as planned.
  • Ensures procedures are followed to complete daily work accurately.
  • Reviews district performance reports and dashboard metrics.
  • Responsible for timely permit management.
• Team Management
  • Plans, directs, and manages staffing and development of employees by effectively communicating company strategic goals.
  • Conducts effective and timely performance appraisals.
  • Ensures all required training for employees is completed.
  • Consistently communicates and updates critical performance areas for the District and the Area to staff.
  • Monitors employee productivity through use of the Field Utilization & Efficiency reporting and other tools.

Requirements

• High school diploma required; college degree strongly preferred.
• Five or more years’ experience in a management role. Experience in the propane industry is a plus.
• Computer skills and proficiency in Microsoft Office applications required.
• Ability to communicate effectively with code enforcement officials, regulatory personnel, and permitting jurisdictions.
• Ability to read, analyze, and interpret reporting documents relating to District performance, safety and technical procedures, and governmental regulations.

Working Conditions

While performing the duties of this job, the employee is regularly exposed to hazardous or caustic chemicals and outside weather conditions.

Pay

The pay for this position ranges from $77,400.00 to $100,800.00 annually, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position.

Benefits

The Company offers a wide array of comprehensive benefit programs and services including:

• Medical, dental, and vision coverage.
• Flexible spending and health savings accounts.
• Retirement savings plans like 401(k).
• Paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, and paid holidays.
• Disability coverage.

Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.