Terrain Cafe | Doylestown | Service Assistant

About the role

We are seeking a dedicated and detail-oriented Service Assistant to support the success of our customer experience. This is a key position that ensures a clean, organized dining room, timely table service, prompt and accurate delivery of menu items, and seamless collaboration across service roles. It’s ideal for someone who thrives in a fast-paced, guest-facing environment and is eager to learn and grow within the hospitality industry.

Responsibilities

• Deliver food and beverages accurately, with an understanding of menu details.
• Assist with guest needs and relay questions or concerns to the appropriate team member.
• Clear and reset tables within 3 minutes of guest departure.
• Assist with packaging takeout orders.
• Maintain awareness of the dining room and proactively assist where needed.
• Keep kitchen expo areas, service stations, and dining room clean and organized.
• Polish and restock silverware, glassware, and plateware throughout the shift.
• Monitor and remove trash and recycling regularly.
• Ensure safe and clear walkways for guests and staff at all times.
• Memorize table and seat numbers to aid in efficient service.
• Learn menu details, ingredients, and allergen protocols.
• Communicate guest concerns clearly to team leads.
• Assist FOH staff during high-volume periods.
• Help with opening and closing duties, including setting/resetting the dining room.

Qualifications

• Previous restaurant or food service experience preferred, but not necessary.
• This is an entry level position where anyone with a passion for details will thrive.
• Polished, professional appearance with a positive, team-oriented attitude.
• Ability to multitask and stay calm under pressure.
• Strong communication and interpersonal skills are important.
• Flexible availability preferred – may include mornings, evenings, weekends, and select holidays.
• Physically able to: stand and walk for extended periods; bend, reach, lift up to 50 lbs.; work in a dynamic, fast-paced environment.

Benefits

• Become part of the URBN family (Terrain, Anthropologie, Free People, Urban Outfitters) with opportunities for growth, cross-training, and advancement.
• Join a distinctive garden-to-table restaurant rooted in craftsmanship offering thoughtful seasonal menus.
• Warm, welcoming spaces supported by a collaborative, hospitality-focused team culture.
• Employee perks, discounts & benefits across URBN brands.
• Benefits‑eligible full‑time employees enjoy access to URBN’s competitive benefits package, including: medical, dental, and vision insurance; paid time off (PTO); 401(k) with retirement savings plans.

Pay

Pay Range: USD $15.00 - USD $17.00 per hour.

Schedule

Flexible availability preferred – may include mornings, evenings, weekends, and select holidays.