Terrain Cafe | Service Assistant | Glen Mills

We are seeking a dedicated and detail‑oriented Service Assistant to support the success of our customer experience. This key position ensures a clean, organized dining room, timely table service, prompt and accurate delivery of menu items, and seamless collaboration across service roles. Ideal for someone who thrives in a fast‑paced, guest‑facing environment and is eager to learn and grow within the hospitality industry.

Responsibilities

• Deliver food and beverages accurately, with an understanding of menu details; assist guests and relay questions or concerns to the appropriate team member.
• Clear and reset tables within 3 minutes of guest departure; assist with packaging takeout orders; maintain awareness of the dining room and proactively assist where needed.
• Keep kitchen expo areas, service stations, and dining room clean and organized; polish and restock silverware, glassware, and plateware throughout the shift.
• Monitor and remove trash and recycling regularly; ensure safe and clear walkways for guests and staff at all times.
• Memorize table and seat numbers to aid in efficient service; learn menu details, ingredients, and allergen protocols.
• Communicate guest concerns clearly to team leads; assist FOH staff during high‑volume periods.
• Help with opening and closing duties, including setting/resetting the dining room.

Qualifications

• Previous restaurant or food‑service experience preferred, but not required; entry‑level position for those with a passion for details.
• Polished, professional appearance with a positive, team‑oriented attitude.
• Ability to multitask and stay calm under pressure.
• Strong communication and interpersonal skills.
• Flexible availability preferred – may include mornings, evenings, weekends, and select holidays.
• Physically able to stand and walk for extended periods, bend, reach, and lift up to 50 lb.
• Comfortable working in a dynamic, fast‑paced environment.

Benefits

• Become part of the URBN family (Terrain, Anthropologie, Free People, Urban Outfitters) with opportunities for growth, cross‑training, and advancement.
• Work in a distinctive garden‑to‑table restaurant rooted in craftsmanship offering thoughtful seasonal menus.
• Warm, welcoming spaces supported by a collaborative, hospitality‑focused team culture.
• Employee perks, discounts & benefits across URBN brands.
• Medical, dental, and vision insurance for eligible full‑time employees.
• Paid Time Off (PTO).
• 401(k) with retirement savings plans.

Pay

USD $18.00 – $22.00 per hour.