Terminal Manager

About the role

The Terminal Manager supervises all departmental personnel and is responsible for planning, directing, and coordinating the daily gate and terminal cargo-handling operations and associated administrative functions to meet customer standards and maximize profits.

Responsibilities

• Supervise subordinate personnel to ensure work aligns with organizational requirements.
• Conduct employee training on hazardous material handling, orientations, quality improvements, and computer usage.
• Participate in union contract negotiations and grievance settlements.
• Implement schedule and policy changes.
• Drive continuous improvement in policies, procedures, goals, and objectives.
• Monitor operations for compliance with administrative policies, safety rules, union contracts, and government regulations.
• Promote safe work activities through safety audits, meetings, and individual staff engagement.
• Monitor spending to ensure expenses align with approved budgets.
• Direct staff performing repairs and maintenance to equipment, vehicles, and facilities.
• Coordinate safety, operational, and equipment support with other managers.
• Investigate accidents to determine causes and improve safety procedures.
• Analyze financial data to develop plans, policies, and budgets for increasing profits and improving services.
• Participate in hiring, disciplinary actions, and terminations of staff.
• Manage inventory, including ordering supplies, maintaining organization, waybill loading, cost analysis, and projections.
• Maintain company values, policies, and procedures to fulfill the mission and foster productive customer and vendor relationships.
• Complete special tasks as requested by management.

Requirements

• High school diploma or equivalent.
• Minimum of 3 years managing a related union labor workforce.
• Valid CPR certificate, driver’s license, and TWIC card.
• Knowledge of terminal and warehouse operations from vocational education, apprenticeship, on-the-job training, or similar experience.
• Highly organized, flexible, and detail-oriented with a high degree of accuracy.
• Proven leadership skills.
• Knowledge of stowage and stability strongly desired.
• Knowledge of local unions preferred.
• Must observe all safety and health requirements for the terminal environment.
• Working knowledge of email, scheduling, and Microsoft systems.

Supervisory Responsibilities

Oversees Office Manager, Administrative Assistants, Operations Labor Managers, and Warehouse personnel.

Work Environment

• Primarily performed in a professional office environment.
• May require travel throughout the terminal.
• Occasional noise levels; potential exposure to hazardous conditions for those unable to see or hear fast-moving equipment.

Benefits

• Medical, dental, and vision insurance for eligible employees and their families.
• Basic life and accidental death insurance.
• Paid disability insurance, including parental leave if eligible.
• Employee Assistance Program.
• Paid sick and vacation time, plus company holidays.
• Paid bereavement leave and jury duty.
• 401k plan and retirement plan enrollment.
• Discretionary and/or metric-based bonuses dependent on position.