Tenant Services Coordinator

About the role

The Tenant Services Coordinator plays an important role in supporting the daily operations and tenant experience for commercial properties in downtown Seattle, WA and Bellevue, WA. This is a great opportunity for someone who wants to learn and grow in the property management industry.

Responsibilities

• Greet and direct visitors, route telephone calls and emails.
• Enter and track work orders from tenant requests and daily security and janitorial logs.
• Cookordinate service partners such as day janitorial and parking.
• Issue purchase orders and maintain logs.
• Process invoices for accounts payable and serve as contact for tenant billing questions.
• Compile tenant billbacks for utilities, services, labor, or materials and submit to accounting.
• Arrange special events and/or special tickets for tenants.
• Coordinate tenant move-in and move-out, and conduct tenant welcome/orientation.
• Maintain current tenant list, emergency contact list, elevator maintenance and entrapment log, vendor, contractor and tenant insurance certificates, tenant leases and general correspondence.
• Prepare tenant bulletins as needed.
• Maintain building keycard and access software, issue keycards.
• Schedule conference rooms and meeting set up for building tenants.
• Perform administrative duties to support General Manager, Chief Engineer and other staff.
• Perform general office duties, including ordering office supplies, maintaining office equipment, setting up and maintaining filing system, distributing mail and preparation of outgoing correspondence.

Requirements

This role is based in downtown Seattle, but will work periodically in Bellevue as well. Essential Functions Include But Are Not Limited To:

• Greet and direct visitors, route telephone calls and emails.
• Enter and track work orders from tenant requests and daily security and janitorial logs.
• Cookordinate service partners such as day janitorial and parking.
• Issue purchase orders and maintain logs.
• Process invoices for accounts payable and serve as contact for tenant billing questions.
• Compile tenant billbacks for utilities, services, labor, or materials and submit to accounting.
• Arrange special events and/or special tickets for tenants.
• Coordinate tenant move-in and move-out, and conduct tenant welcome/orientation.
• Maintain current tenant list, emergency contact list, elevator maintenance and entrapment log, vendor, contractor and tenant insurance certificates, tenant leases and general correspondence.
• Prepare tenant bulletins as needed.
• Maintain building keycard and access software, issue keycards.
• Schedule conference rooms and meeting set up for building tenants.
• Perform administrative duties to support General Manager, Chief Engineer and other staff.
• Perform general office duties, including ordering office supplies, maintaining office equipment, setting up and maintaining filing system, distributing mail and preparation of outgoing correspondence.

Qualifications

• High School diploma or equivalent.
• 1-3 years’ experience in a customer service and/or administrative position.

Skills

• Excellent customer service skills with ability to interact with the general public.
• Excellent communication skills.
• Must be organized and able to multi-task.
• Ability to analyze moderately complex administrative details, such as planning, scheduling, reporting, and displaying data.
• Ability to operate various computer software programs, specifically Microsoft Office Tools.

Benefits

We offer competitive pay and generous benefits, including:

• Two benefit plans to choose from: a Qualified High Deductible Health Plan or a Buy-Up PPO Plan.
• 12 weeks of paid parental leave for birth or adoption.
• 401(k) plan with up to $9,000 in employer matching each year, 401(k) after-tax elections allowed up to 415(c) limit.
• Starting with 3 weeks of flexible paid time off (PTO), which increases with tenure.
• 11 paid holidays off each year.
• Up to $200 charitable contribution matching each year.
• Up to $2,000 Education allowance yearly.
• Required licensing and training covered at 100%.

Pay

SALARY Starting at $26.00 - $27.00 / hour, for candidates in Washington state.

Schedule

This role is based in downtown Seattle, but will work periodically in Bellevue as well.

Benefits

We offer competitive pay and generous benefits, including:

• Two benefit plans to choose from: a Qualified High Deductible Health Plan or a Buy-Up PPO Plan.
• 12 weeks of paid parental leave for birth or adoption.
• 401(k) plan with up to $9,000 in employer matching each year, 401(k) after-tax elections allowed up to 415(c) limit.
• Starting with 3 weeks of flexible paid time off (PTO), which increases with tenure.
• 11 paid holidays off each year.
• Up to $200 charitable contribution matching each year.
• Up to $2,000 Education allowance yearly.
• Required licensing and training covered at 100%.