Tenant Services Coordinator

About the role

This is an onsite working arrangement at our Chicago, Downtown location.

Responsibilities

• Provide daily support in the coordination of activities for the building, tenants, and contract services.
• Develop and maintain strong relationships with tenants to ensure issues and needs are responded and resolved by the appropriate individual, department, or service.
• Coordinate and track work orders, vendor dispatch, and maintenance activities using property management systems.
• Facilitate tenant onboarding, move-ins, move-outs, and space modifications in alignment with lease terms and building standards.
• Support property management with lease administration, compliance, and documentation.
• Aid in planning and executing tenant engagement initiatives, including communications, events, and satisfaction surveys.
• Maintain accurate records of tenant interactions, service requests, and operational metrics.
• Partner with building engineers, vendors, and contractors to ensure smooth operations and adherence to service level agreements.
• Track and maintain compliance with insurance requirements among tenants, contractors, vendors, and suppliers.
• Prepare tenant email blasts and correspondence regarding upcoming events, construction, elevators, building, holidays, etc.
• Receive, respond to, and direct incoming phone calls. Function as the first point of contact for tenant service requests.
• Responsible for reception area, customer service, correspondence, ordering office supplies, snacks and beverages, maintenance of office equipment, and keeping the common areas of the office stocked and tidy.

Requirements

• Bachelor’s Degree and/or related experience.
• Excellent internal and external customer service.
• Attention to Detail.
• Maintain positive and professional relationships.
• Ability to manage elevated level of organization, customer services, and multi-task in a fast-paced environment.
• Proficient in Microsoft Office Suite software.

Qualifications

• Passionate and takes ownership.
• Always does what's right for our clients, people, and communities.
• Desire to contribute to Colliers' continued growth as an industry leader.
• Willingness to learn about Colliers' business and gain experience to accelerate career.

Skills

• Strong communication and interpersonal skills.
• Effective problem-solving and conflict resolution abilities.
• Organizational and time management skills.
• Ability to handle multiple tasks simultaneously.

Benefits

Pursuant to local law, Colliers is disclosing the following information:

• Medical benefits including RX, dental, vision.
• Employer-paid basic life/AD&D insurance and short-term / long-term disability.
• 401(k) plan with employer match.
• 10 sick days and a minimum of 15 vacation days annually.
• Certain senior-level roles are eligible for unlimited time off.
• 10 paid holidays plus two personal flex days throughout the calendar year.
• Up to 4-12 weeks of paid parental leave depending on eligibility criteria.

Pay

$25.09/hour to $27.41

Schedule

Full-time