Tenant Services Coordinator

Job Duties

• Deliver direct tenant support services, including move in assistance, service referrals, housing stability support, and crisis intervention.
• Meet regularly with assigned tenants on site in their apartments, in the building, in the community, and/or in the office to address challenges impacting housing stability; frequency of contact is based on tenant need.
• Support tenants during move in by orienting them to their unit, building policies, house rules, and available on site and community based services.
• Conduct intakes, assessments, and goal planning with tenants to identify service needs and appropriate interventions.
• Provide direct advocacy, problem solving, and supportive services related to tenancy issues, lease compliance, arrears prevention, and housing retention.
• Cook up and provide referrals to internal and external service providers, including benefits and entitlements, medical, mental health, substance use, education, employment, and other community based supports.
• Serve as a liaison with property management to address maintenance issues, lease related concerns, move ins, and other tenancy matters.
• Respond to tenant crises in coordination with supervisors, building staff, and emergency, clinical, or community partners as appropriate.
• Attend appointments with tenants as needed to support access to services and resolution of housing related issues.
• Maintain complete, timely, and accurate case notes, tenant records, and service documentation in accordance with DSS AHS Master Lease program standards and organizational requirements.
• Participate in required staff meetings, case conferences, supervision, trainings, and program compliance activities.
• Ensure departmental deadlines, documentation requirements, and performance expectations are consistently met.

Qualifications

Required:

• Bachelor’s degree in social work, public policy, human services, or a related field.
• At least one year of relevant experience in tenant services, housing advocacy, or related field.
• Strong interpersonal skills and ability to build rapport with diverse populations.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.

Preferred:

• Experience working with individuals experiencing homelessness or housing instability.
• Knowledge of NYC Department of Social Services (DSS) AHS Master Lease program.
• Experience with tenant selection and affirmative fair housing practices.