Tenant Services Coordinator
Lincoln Property Company · Boston, MA · 1 mo ago
On-siteManagementFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions.
We need to parse the posting.
Key sections:
- Intro: "As the Tenant Services Coordinator, your role will be to elevate the tenant experience to maintain and increase occupancy. You will support the team in executing deliverables and customer service to our tenants and client." That's about the role.
- Essential Duties and Responsibilities: list of duties.
- Qualifications: bullet list.
- Physical Requirements: includes travel, in-office, standard business hours, remote not an option.
- Why Lincoln? includes benefits description: medical, dental, vision, 401(k), paid time off.
- About Lincoln Property Company: company description.
- Benefits: detailed list.
- Compensation: mentions pay transparency, salary/hourly pay range established based on market data etc. No specific numbers given. So we cannot create Pay section because no specific numbers. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits we have details, so we can include Benefits section. Pay: no specific range, so we should not include Pay section. Schedule: we have info about standard business hours, 100% in-office, remote not an option, infrequent travel, participates in monthly building walks. That's schedule info. So we can include Schedule section.
- Also we have "Physical Requirements" which could be part of Requirements or Qualifications? Probably we can include under Requirements or Qualifications. The instruction: use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content.
We have:
About the role: intro paragraph.
Responsibilities: Essential Duties and Responsibilities list.
Requirements: maybe Physical Requirements? Also "Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future." That's a requirement. Also "Working knowledge of Microsoft Office Suite. Basic math skills...". Those could be Qualifications or Skills. The posting has a Qualifications section: "High School Diploma/GED or equivalent experience; up to 2 years of job-related experience required. Bachelor's Degree preferred. Working knowledge of Microsoft Office Suite. Basic math skills with ability to calculate percentages, discounts, and markups. Strong organizational skills with an inquisitive mentality. Communication skills sufficient to exchange straightforward information with tenants, vendors, and team members. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future."
Thus Qualifications heading fits that.
Skills: maybe we could separate out skills like "Strong organizational skills", "Communication skills", "Basic math skills", "Working knowledge of Microsoft Office". But we already have them in Qualifications. Could still create Skills section if we want, but we should avoid thin sections. Better to keep Qualifications and maybe not separate Skills unless distinct. The instruction: Prefer a few substantive sections over many thin ones. So we can combine skills into Qualifications.
Requirements: maybe physical requirements and travel etc. Also "Participates in monthly building walks and tenant visits. Infrequent travel required. This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position." That's schedule/requirements. Could be under Requirements.
Benefits: we have Benefits section detailed.
Schedule: we could also have schedule info, but we already placed schedule info under Requirements. However we could separate Schedule section if we have specific schedule info: standard business hours, 100% in-office, remote not an option, infrequent travel, monthly building walks. That's schedule. So we could have Schedule section.
We need to avoid duplication. Let's decide:
- About the role: intro paragraph.
- Responsibilities: list of duties.
- Qualifications: education, experience, skills, work authorization.
- Requirements: physical requirements? Actually we have no explicit physical requirements besides travel and in-office. Could be under Requirements.
- Benefits: detailed list.
- Schedule: standard business hours, in-office, remote not allowed, infrequent travel, monthly building walks.
We should not include Pay because no specific range.
We must not include boilerplate like EEO, etc.
We must preserve all substantive information. So we need to include all duties, qualifications, benefits, schedule, etc.
Let's extract duties list:
- Assist the team with various administrative tasks, including answering phones, communicating with tenants, maintaining paper and electronic files, and maintaining insurance certificates.
- Manage the work order system, including follow-up on specific work orders as necessary, and assist in the practice of emergency procedures including fire drill preparations and execution.
- Process and code invoices; assist with preparation of tenant work orders for monthly tenant billbacks and supplemental readings.
- Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly.
- Coordinate tenant move-in/move-out documentation, manage signed moving policies, and review COIs for accuracy.
- Maintain updated tenant contact lists, update engineer on-call binder, and support tenant events and conference center reservations.
- Contribute to process improvement initiatives, including creating efficiencies in tenant outreach programs.
- Perform other duties and responsibilities as assigned.
Qualifications list:
- High School Diploma/GED or equivalent experience; up to 2 years of job-related experience required.
- Bachelor's Degree preferred.
- Working knowledge of Microsoft Office Suite.
- Basic math skills with ability to calculate percentages, discounts, and markups.
- Strong organizational skills with an inquisitive mentality.
- Communication skills sufficient to exchange straightforward information with tenants, vendors, and team members.
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Physical requirements / schedule:
- Participates in monthly building walks and tenant visits.
- Infrequent travel required.
- This position is 100% in-office.
- The role requires working in office during standard business hours.
- Remote work or telecommuting is not an option for this position.
Benefits list (from Benefits section):
- Medical insurance
- Dental insurance
- Vision insurance
- Company-Paid Life insurance
- Company-Paid Long Term Disability
- Accidental Death & Dismemberment (AD&D) coverage
- 401(k) retirement savings plan, Traditional and Roth, with applicable eligibility requirements
- Flexible Time Off (FTO) or vacation benefits, depending on position classification
- Paid sick leave and other legally required leave programs
- Employee assistance and wellness programs where available
- Company-paid holidays
- Additional voluntary benefit offerings that may vary by location and position
- Benefit eligibility, coverage levels, waiting periods, and plan provisions are governed by the applicable plan documents and Company policies and may be modified from time to time at the Company's discretion.
- Healthcare Benefits Notice: Eligible employees may participate in Company-sponsored medical, dental, and vision benefit plans. Additional details regarding available healthcare benefits will be provided during the hiring process and upon employment eligibility.
We could keep the benefits list as bullet points.
Schedule section: we can list:
- Standard business hours
- 100% in-office
- Remote work/telecommuting not permitted
- Infrequent travel required
- Participation in monthly building walks and tenant visits
We should not repeat info.
Now produce HTML fragment:
About the role
As the Tenant Services Coordinator, your role will be to elevate the tenant experience to maintain and increase occupancy. You will support the team in executing deliverables and customer service to our tenants and client.
Responsibilities
- Assist the team with various administrative tasks, including answering phones, communicating with tenants, maintaining paper and electronic files, and maintaining insurance certificates.
- Manage the work order system, including follow-up on specific work orders as necessary, and assist in the practice of emergency procedures including fire drill preparations and execution.
- Process and code invoices; assist with preparation of tenant work orders for monthly tenant billbacks and supplemental readings.
- Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly.
- Coordinate tenant move-in/move-out documentation, manage signed moving policies, and review COIs for accuracy.
- Maintain updated tenant contact lists, update engineer on-call binder, and support tenant events and conference center reservations.
- Contribute to process improvement initiatives, including creating efficiencies in tenant outreach programs.
- Perform other duties and responsibilities as assigned.
Qualifications
- High School Diploma/GED or equivalent experience; up to 2 years of job-related experience required.
- Bachelor's Degree preferred.
- Working knowledge of Microsoft Office Suite.
- Basic math skills with ability to calculate percentages, discounts, and markups.
- Strong organizational skills with an inquisitive mentality.
- Communication skills sufficient to exchange straightforward information with tenants, vendors, and team members.
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-Paid Life insurance
- Company-Paid Long Term Disability
- Accidental Death & Dismemberment (AD&D) coverage
- 401(k) retirement savings plan, Traditional and Roth, with applicable eligibility requirements
- Flexible Time Off (FTO) or vacation benefits, depending on position classification
- Paid sick leave and other legally required leave programs
- Employee assistance and wellness programs where available
- Company-paid holidays
- Additional voluntary benefit offerings that may vary by location and position
- Benefit eligibility, coverage levels, waiting periods, and plan provisions are governed by the applicable plan documents and Company policies and may be modified from time to time at the Company's discretion.
- Healthcare Benefits Notice: Eligible employees may participate in Company-sponsored medical, dental, and vision benefit plans. Additional details regarding available healthcare benefits will be provided during the hiring process and upon employment eligibility.
Schedule
- Standard business hours
- 100% in-office
- Remote work or telecommuting not permitted
- Infrequent travel required
- Participation in monthly building walks and tenant visits