Tenant Services Coordinator

About the role

Your role will be to elevate the tenant experience to maintain and increase occupancy. You will support the team in executing deliverables and customer service to our tenants and clients.

Essential Duties and Responsibilities

• Assist the team with various administrative tasks, including answering phones, communicating with tenants, maintaining paper and electronic files, and maintaining insurance certificates.
• Manage the work order system, including follow-up on specific work orders as necessary, and assist in the practice of emergency procedures including fire drill preparations and execution.
• Process and code invoices; assist with preparation of tenant work orders for monthly tenant billbacks and supplemental readings.
• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly.
• Cookinate tenant move-in/move-out documentation, manage signed moving policies, and review COIs for accuracy.
• Maintain updated tenant contact lists, update engineer on-call binder, and support tenant events and conference center reservations.
• Contribute to process improvement initiatives, including creating efficiencies in tenant outreach programs.
• Perform other duties and responsibilities as assigned.

Qualifications

• A High School Diploma/GED or equivalent experience; up to 2 years of job-related experience required. A Bachelor's Degree preferred.
• Work knowledge of Microsoft Office Suite.
• Basic math skills with ability to calculate percentages, discounts, and markups.
• Strong organizational skills with an inquisitive mentality.
• Communication skills sufficient to exchange straightforward information with tenants, vendors, and team members.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Physical Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Participates in monthly building walks and tenant visits. Infrequent travel required.

About Lincoln

Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-use properties, throughout the United States, United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 680 million square feet of commercial space. For more information, visit: www.lpc.com.

Why Lincoln?

At Lincoln Property Company, you will be supported by a national firm where an entrepreneurial mindset is encouraged. You will be encouraged to explore your potential through training programs, mentorship, exciting work, fast-paced assignments, and an environment of constant learning and dedication to results. Our benefits package includes medical, dental, and vision insurance, 401(k), and paid time off.

About Lincoln Property Company

Lincoln Property Company is a leading provider of real estate services, including property management, leasing, development, investment sales, and construction management. With a focus on innovation and excellence, Lincoln Property Company serves a diverse range of clients, including owners, investors, lenders, and occupiers, across a wide array of asset types and markets. For more information, visit: www.lpc.com.