Tenant Services Coordinator

About the Role

As a Tenant Services Coordinator within the Property Management job function, you will provide general administrative and customer service support to tenants and vendors. This role involves operating buildings on behalf of a client or group.

Responsibilities

• Perform a variety of administrative tasks for assigned staff, including phone support, drafting, preparation and distribution of correspondence, expense reporting, calendar and scheduling, meeting coordination, filing, and copying.
• Maintain tenant, vendor, and property files, including insurance certificates and lease abstracts, in accordance with prescribed standards.
• Work with Building Technician staff and vendors to compile lists of maintenance items; may open work orders.
• Coordinate and monitor the status of work assigned to vendors.
• Prepare internal lease administration documents such as lease abstracts as directed.
• Assist in lease administration activities, including lease setup, lease changes, and reporting.
• Code invoices for payment, input into the accounting system, and forward original invoices to accounting for payment.
• Prepare A/R status worksheets and reconcile A/R.
• May initiate rent collections correspondence and phone contact with tenants where permitted by state regulations.

Requirements

• High School Diploma or GED with 2-3 years of job-related experience.
• Established understanding of work routines and standards, with the ability to apply skills and knowledge across processes, procedures, and systems.
• Intermediate problem-solving skills, with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information clearly and concisely within the team.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Strong organizational skills with a robust inquisitive mindset.
• Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Benefits

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Pay

The base salary for this position is $60,000 - $70,000 per year, depending on the candidate’s skills, qualifications, and experience.