Tenant Services Coordinator

ECLARO is recruiting for a Tenant Services Coordinator in the Lake Forest, IL area for a leading provider of healthcare workforce software and solutions.

Responsibilities

• Provide a single point of contact for Property Operations customer service, demonstrating a positive, enthusiastic customer service experience, often involving face-to-face tenant contact.
• Assess tenant and service needs for the property and assign priority to each request.
• Direct and monitor service requests to assigned staff.
• Resolve complex or critical situations involving tenants and visitors; consult manager for guidance or provide recommendations for resolution.
• Facilitate a multi-disciplinary and collaborative approach to tenant and visitor customer service and interdepartmental problem solving.
• Identify, analyze, and communicate key tenant service issues/trends and report findings and recommendations to management.
• Provide vendor and contractor management through scheduling services, adhering to contract requirements (including insurance compliance), obtaining bids, processing requisitions and invoices, managing purchase orders, and meeting with account representatives to ensure customer satisfaction.
• Assist in the preparation of the annual expense budget, provide proposals to tenants for additional services, coordinate billing in accordance with the lease, and manage building expense projects.
• Independently plan and execute activities such as room scheduling, signage, catering, support staff and equipment, and preparation and distribution of notifications in support of projects and meetings.
• Assist with developing and maintaining policies, procedures, reference material, and related tools to ensure tenant/visitor satisfaction goals are met.
• Author responses on behalf of the Manager or department.
• Perform other duties as assigned by the Manager.
• Utilize appropriate resources within the institution, division, and department to manage and complete each assigned task and/or project.
• Develop and maintain relationships with all customers and suppliers, especially vendors who support equipment within the department.
• Provide support to Division Director and Vice President as needed.
• Plan, execute, and resolve all routine technical needs of the Property Operations office.
• Set meeting priorities, identify objectives and materials needed for meetings, and exercise judgment to ensure appropriate parties attend.

Requirements

• Bachelor's Degree or 4 years of experience in a business office or other professional environment.
• Strong leadership, organization, planning, and time management skills.
• Strong personal computer skills (Word, Excel, PowerPoint, Visio).
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrated problem-solving skills.

Schedule

Day shift, 5x8-hour (08:30 - 17:00), 26 weeks duration.

Pay

$30.00/hour.

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch.
• Commuter Check Pretax Commuter Benefits.
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO.