Tenant Services Coordinator

As a Tenant Services Coordinator, you will work in tandem with property leadership and others to meet the tenant service needs of the building.

Responsibilities

• Promote rapport with tenants, visitors, and building staff through professional, courteous, and helpful engagement.
• Draft necessary letters, memos, and other communication for Property Management approval.
• Ensure overall high-quality customer service for tenants, including work orders and tenant requests; ensure tenant problems and concerns are addressed by the team in a timely and satisfactory manner.
• Help coordinate building events as required (e.g., fire drills, tenant appreciation, holiday lunches).
• Assist in all general office duties involved in maintaining service to tenants and ownership.
• Assist property management team with preparation of monthly client reports.
• Update spreadsheets regarding certificates of insurance for tenants, vendors, and contractors; track expiration dates and coverage.
• Maintain and update emergency and tenant contact lists.
• Ensure proper multi-tenant floor signage for all building common areas.
• Manage inventory of office supplies; order building and office supplies as needed.
• Program building access cards.
• Maintain lease, vendor, and building files; create new files as needed.
• Open, stamp, and distribute mail.
• Prepare weekly Cash Flow Report, in addition to monthly closing reports for accounts payable and accounts receivable.
• Code invoices, set up vendors in Yardi payable systems.
• Deposit, track, and enter rent payments (Skyline).
• Resolve vendor calls or issues regarding payment of invoices.
• Mail out checks to vendors for payment as needed.

Requirements

• At least two years of relevant experience.
• Two to four year degree preferred.
• Proficient in Microsoft Office Suite (Excel, PPT, Word, and Outlook).
• Detail-oriented, with strong interpersonal, organizational, and typing skills.
• Understanding of basic accounting preferred.
• Ability to multi-task, prioritize, and be self-sufficient.
• Customer-oriented, professional, and courteous with excellent phone etiquette.

Schedule

This position is 100% in-office, requiring work during standard business hours. Remote work or telecommuting is not an option.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.

About the Company

Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders, and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-use properties, throughout the United States, United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 680 million square feet of commercial space.