Temporary Resident Services Coordinator

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, we have decades of experience delivering exceptional value to our partners. Our growing portfolio includes multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. We are a fast-growing company made up of talented individuals from diverse backgrounds, recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals.

About the role

The Resident Services Coordinator is responsible for overseeing all aspects of resident relations, activities, communication, and community outreach. This role works closely with the Community Manager to develop and maintain a residential environment conducive to the overall success of the property and serves as a representative of the community office.

Responsibilities

• Resident Relations Management
  • Regular/daily onsite attendance is required.
  • Develop and plan property-related services/programs in collaboration with staff, residents, and other housing agencies.
  • Coordinate monthly newsletters and implement educational programming for social events.
  • Oversee new and existing resident community outreach and community development.
  • Address resident complaints, concerns, and requests to ensure resident satisfaction.
  • Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletters).
• Personnel Management
  • Assist the Community Manager in screening, hiring, training, coaching, and developing on-site staff using consistent techniques and company directives.
  • Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
  • Promote harmony and quality job performance through support and effective leadership.
  • Ensure staff compliance and consistency with company policies and procedures.

Requirements

• High School Diploma or equivalent; Bachelor’s degree preferred or two years of experience in the housing industry; or one to two years of related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regularly required to communicate with others, repeat motions involving wrists, hands, and/or fingers, assess work accuracy, and work overtime, weekends, and night hours (emergencies).
• Frequently required to remain stationary (standing or sitting for prolonged periods) and move about to accomplish tasks or between worksites.
• Occasionally required to:
  • Ascend/descend ladders, stairs, scaffolding, ramps, or step stools.
  • Move into different positions, including tight and confined spaces.
  • Work in overhead positions and reach, adjust, or move objects up to 25 lbs.
  • Lift and place objects up to 25 lbs.
  • Operate machinery, power tools, motor vehicles, or golf carts.
  • Identify and inspect objects.
  • Work in extremely low or high temperatures, outdoor environments (e.g., precipitation, wind), or small/enclosed spaces.
  • Traverse flat and non-flat terrain.
  • Be exposed to hazardous chemicals.

Pay

Salary Range: $19.18 per hour.

Benefits

• Medical, dental, vision, life, accidental, and disability insurance.
• 401K with employer matching.
• Commission and performance bonuses (when applicable).
• Paid sick days and company holidays (for full-time employees).

Compensation decisions consider skill set, background, training, and certifications. The offer is based on the candidate’s relevant experience for the role.