Resident Services Coordinator II - Temporary

About the role

This position provides a wide range of administrative support to the community and may also serve as the main receptionist. The schedule is 80 hours every two weeks, Monday–Friday 8:30 AM–5:00 PM, with weekends as needed and potential on-call phone coverage.

Responsibilities

• Maintain nursing staffing schedule:
  • Update master nursing schedules as needed.
  • Communicate staffing schedule changes.
  • Communicate to the Director of Health Services (DHS) open blocks/positions.
  • Post the daily schedule in a common area/space.
  • Determine PPL eligibility and, in consultation with the DHS, approve or deny based on community policy.
  • Determine staffing needs/open shifts and communicate open shifts to fill shifts promptly.
  • Approve/deny employee schedule trades.
  • Notify DHS of status changes and permanent schedule change requests.
  • Document attendance/tardiness reports and notify DHS of individuals requiring disciplinary action.
  • Participate in on-call staffing rotation (if applicable).
• Coordinate administrative functions:
  • Assist DHS with E-Time (Payroll) for nursing department employees.
  • Assist DHS in tracking education compliance to ensure all documentation is in place (Educare, supervisory visits).
  • Assist DHS with scheduling new employee interviews.
  • If applicable, assist with new hire paperwork.
  • Assist with new hire personnel file setup.
• Coordinate training and maintain records:
  • Coordinate new employee training on the Friday after NEO.
  • Enter and review completed training and report issues to the DHS.
  • Assign annual Educare training.
  • Review Educare for all departments and report issues to the appropriate supervisor.
• Assist with billing, accounts receivable, and accounts payable (if applicable):
  • Enter charges for miscellaneous services as assigned.
  • Ensure paperwork for long-term care insurance plans is completed as requested by the resident and invoices are sent.
  • Assist with processing deposits.
  • Assist in processing accounts payable.
  • Assist with confirming services (audits, charges) to ensure accuracy in Eldermark.
• Coordinate resident communication:
  • Schedule care conferences.
  • Maintain resident directories.
  • Coordinate providers that come on-site for services such as podiatry and physicians.
  • Assist DHS with resident correspondence.
  • Provide marketing support as requested by collecting information from prospective residents and may provide tours for prospective residents.

Requirements

• Preferred: Vocational school or training or Associate Degree.
• Preferred: 1 year of previous experience.
• Preferred: Experience working with Eldermark and Educare.
• Preferred: Health Unit Coordinator training.

Benefits

• Medical, dental, and vision plans.
• Life insurance.
• Short-term and long-term disability insurance.
• PTO and Sick and Safe Time.
• Tuition reimbursement.
• Retirement.
• Early access to earned wages.