Resident Services Coordinator

Resident Services Coordinator Responsibilities and Objectives

• Approach responsibilities as an internal auditor, customer service representative, and associate training.
• Inform the Property Manager of findings on a regular basis.
• If there is a need for performance improvement conversations or training, inform the Property Manager and is not intended to conduct personnel specific meetings.
• Review all new application files to ensure all processing steps are completed and communicated to the applicant by the leasing consultants.
• Review and pre-approve all new lease and move-in documents and renewal leases prior to the Property Manager’s review and approval.
• Report deficient paperwork performance to the Property Manager to ensure that the associate is aware of additional training or improvement.
• Manage monthly lease expirations and complete verifications of residency prior to generating renewals per audit compliance standards.
• Conduct weekly/monthly file audits to ensure compliance.
• Complete administrative and lease related data entries.
• Maintain current and historic resident lease files by updating transactions and communications within the software.
• Print and ensure distribution of notices, letters, and other documents generated by the Business or Property Manager.
• Aid in the completion of weekly and quarterly market surveys.
• Manage the resident move out process inclusive of acknowledgement letters and final dispositions aka SODAs.
• Respond quickly to residents' concerns.
• Prepare and send weekly reports to manager for ownership or to owner in Property Manager absence.
• Support leasing activity as needed with prospect inquiries, tours, and follow-up.
• Aid leasing consultants with scheduling leases to be signed and executed via Rent Café.
• Manage office supply and marketing inventory.
• Aid in the planning and preparation of prospect and resident activities.
• Perform other related duties as assigned.

Qualifications

• College degree preferred
• High school diploma is required
• A minimum of one year of previous sales or customer service experience is preferred
• One to two years of previous residential leasing or management experience is preferred

Skills and Requirements

• Excellent customer service and interpersonal skills with the ability to relate to others
• Prior experience in Yardi Voyager or another equivalent system is preferred
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
• Excellent interpersonal skills to communicate with all levels of management effectively and sensitively
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
• Ability to relay technical concerns with adequate detail, quickly and accurately
• Capability to read, write, comprehend, and converse in English
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system
• Strong organizational and time management skills
• Ability to cope with and defuse situations involving angry or difficult people
• Maintain a valid driver’s license, clean driving record, and current auto insurance is required
• Must comply with all safety requirements
• Sensitivity to confidential matters is required
• Required to complete and successfully pass the AJ Dwoskin Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment