Resident Services Coordinator

Job Summary

The Resident Services Coordinator is responsible for hands-on implementation of Linc Housing’s Resident Services permanent supportive services model and to assess the need for additional partnerships, programs and policies to support housing stability and the overall health of the community. The position involves providing services to residents, engaging in community assessment, designing and marketing programs, and overseeing work performance.

Essential Functions

• Provide services to residents operating under an effective service delivery philosophy and uses a core set of principles to drive an approach that provides flexible services and support to all residents.
• Engage in a community assessment process, including surveying residents, and identifying community assets and partners.
• Design, market, and provide programs and services that promote good physical and mental health, positive social development, and strong academic performance for residents of all ages.
• Promote and educate on financial stability, housing stability and healthy community integration which may be accomplished through collaboration with property management, field staff and outside Supportive Services Providers.
• Develop trusting relationships with residents through door-to-door outreach and community building activities.
• Provide supportive services to include referrals for benefits, counseling and advocacy, mental health care and support for physical health care and substance abuse services.
• Provide ongoing outreach and engagement to the residents, local agencies and businesses to promote services or needs.
• Oversee work performance of interns and volunteers as identified for specific sites; provide training as needed to deliver services and resolve issues.
• Report monthly activities and expenditures, prepare written reports and correspondence on program impact, and update data systems as needed.
• Provide group and one-on-one activities as well as in-home services.
• Represent Linc Housing at local collaborative networks, be present for events, greet residents, and working with parents, seniors and children.

Knowledge, Skills & Abilities

• Respond quickly to various situations, including crisis and potentially critical situations, using the Harm Reduction Model.
• Design and deliver programs for families, children, seniors, and individuals with special needs in public assisted affordable housing.
• Able to work with vulnerable populations with a history of mental illness, chronic health issues and or substance use disorders.
• Develop and implement individual service plans with residents.
• Demonstrate an understanding of cultural sensitivity and interacting in a diverse community.
• Conduct supportive services such as: assessments, crisis counseling, benefits counseling, and facilitating support groups.
• Able to facilitate meetings and give presentations.
• Strong communication, writing, interpersonal skills for establishing and maintaining effective working relationships with employees, residents, property managers, city staff, program partners, key stakeholders and public to implement successful programs.
• Able to work independently and within a team environment and exercise mature judgement.
• Maintain confidential information according to HIPAA Standards.
• Monitor, document, and report out on community engagement outcomes and report any changes needed.
• Manage multiple priorities in fast-paced environment.
• Implement protocol and policy that supports housing stability.

Physical Demands/Working Conditions

The physical demands described here are representative of those that may be necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and in the community, under pressure and requires the ability to quickly adjust to changing priorities and demands. While performing the duties of this job, the employee may be required to stand, walk, reach with arms and hands, climb stairs, stoop, kneel, and sit and use a keyboard. The work environment will usually be in a recreational room or common area. The noise level is usually moderate but will vary depending on activity participating in. Travel by various modes of personal, private and commercial transportation within the region may be required. May be required to lift up to 10 pounds.