Resident Services Coordinator

Position Summary

The Resident Services Coordinator assists the Community Manager in overseeing the day-to-day operations of an apartment community, or communities, with resident relations issues, performs a variety of administrative/clerical duties, and has primary responsibility for any resident concerns being addressed.

Responsibilities

• Oversee all aspects of the resident experience
• Offer a professional, yet friendly, atmosphere in the leasing office
• Maintain awareness of the property competitors and contribute ideas to the Property Manager to improve resident retention and satisfaction
• Contact and follow up on renewals, new residents, and work orders
• Answer and handle incoming issues from current residents always offering excellent service
• Create a renewal program to optimize lease renewals and decrease resident turnover
• Create ideas for marketing and events and assist in successful execution of these events
• Plan fun activities for residents
• Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager
• Must be available for after hours for resident relations and other activities
• Perform other duties and projects as assigned by manager

Education And Experience

• High school diploma or equivalent; or one year of related experience
• Knowledge of property operations, marketing principles and practices
• Knowledge of principles and methods for showing, promoting, and selling products or services; this includes marketing strategy and tactics, product demonstration, and sales techniques
• Knowledge of business and management principles involved in strategic planning, resource allocation, planning and organization, and coordination of people and resources
• Skilled with computer hardware and software including, Microsoft Office Suite, Google Suite, and industry specific software
• Ability to communicate effectively verbally and in writing

Physical Requirements

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week
• The office is an open setting which may include bright lights, constant noises and distractions
• A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

Benefits

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)