Resident Services Coordinator

Responsibilities

• Conduct intake, orientation, and needs assessment of residents, constructing an appropriate customized services plan that identifies services/benefits that best fit their needs
• Provide direct services such as case management, information and referrals, and translation assistance
• Complete detailed case notes, thoroughly documenting referrals, services plans and outcomes
• Develop on-going cooperative network of government and social service agencies
• Serve as an advocate and liaison for residents with service agencies and/or property management
• Implement activities that promote a healthy community among residents, facilitating support groups, youth programs, social celebrations, and resident empowerment
• Plan and coordinate on-site and off-site social/recreational activities that may include, but not be limited to the following: arts & crafts programming; health, safety, and nutrition workshops; holiday celebrations; outings; financial literacy classes; and youth activities
• Support resident leadership and empowerment, assisting in the development and establishment of a Residents Council
• Accurately complete and submit timesheets by deadlines, reporting hours of work performed and allocating time to proper funding sources
• Complete/maintain service reports, grant reports, activities budgets, program files, and required paperwork
• Maintain thorough resident files on all work performed, including intakes, needs assessments, service plans, referrals, and outcomes
• Assist in the processing of grant applications as needed
• Create monthly calendar of events and activities, producing outreach flyers and quarterly newsletters
• Other duties as assigned

Qualifications

• Bachelor's Degree in Social Work or related field is preferred and/or 5+ years of experience in the field of work
• One year of experience in developing, organizing, and implementing group activities/workshops
• Extensive experience in coaching, counseling and problem solving
• Compassionate, supportive, and emotionally mature professional, able to remain responsive to resident needs while attending to multiple tasks
• Knowledge of public benefits and how to screen for benefits eligibility
• Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents
• Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site
• Strong communication skills and the ability to work effectively with residents, families, and vendors
• Experience with Microsoft Office applications
• Willingness to work a demanding and flexible schedule, including nights and weekends