Resident Services Coordinator

About the role

The Resident Services Coordinator will work with KCHA staff and Public Housing participants to support resident stability. They will assess resident needs, provide information and referrals to social services, and connect residents to programs and services that will help them achieve their goals. The coordinator will also act as a liaison between local community governmental agencies, community councils, individuals, and residents.

Responsibilities

• Work with KCHA staff and Public Housing participants to support resident stability.
• Assess resident needs and provide information about and referrals to social services.
• Connect residents to programs and services that will help them achieve their goals.
• Act as a liaison between local community governmental agencies, community councils, individuals, and residents.
• Maintain client confidentiality and document all resident contact in client software systems including ETO.
• Cookout with residents to discuss their situation and help problem solve.
• Assist residents in identifying and resolving challenges and issues.
• Participate in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the program initiatives and goals, agency core strategies, and mission.
• Use data tracking software/systems (OnBase, ETO, TenMast and Yardi) to input participant data on a regular basis.
• Access data and verify accuracy of data on a regular basis.
• Complete all required paperwork, documentation and maintain participant files per department standards.

Requirements

Required Qualifications:

• Bachelor's Degree with degrees preferred in social work, human services, public administration or related field AND Considerable experience (3+ to 5 years) in social work, early education, housing programs and/or community development programming OR An equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

Qualifications and Competencies

• Knowledge of theories, principles, and practices used to organize, implement, and monitor resident service programs and support for implementation of individual/family supportive services and programs.
• Interacts effectively with others to establish and maintain positive working relationships; demonstrates techniques for building community partnerships.
• Applies effective written and verbal communication techniques to convey clear and timely messages to internal and external stakeholders; listens to people's ideas and concerns.
• Strong, positive interpersonal skills, including the ability to work collaboratively; remains professional, calm, and tactful in stressful situations while adhering to a high standard of integrity, honesty, and confidentiality; knowledge of basic de-escalation and mediation skills.
• Values organizational diversity; treats other with respect; promotes cooperation; works effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations.
• Uses systems to organize, prioritize, and keep track of information and/or work in progress; maintains accurate and complete electronic and manual records; exhibits attention to detail; ability to multi-task in a high-pressure environment.
• Analyzes problems, identifies alternative solutions, and implements recommendations; demonstrates critical, creative, and reflective thinking.
• Demonstrates responsible personal and professional conduct, which contributes to the overall mission and goals of KCHA; accepts personal responsibility for the quality and timeliness of work.
• Works effectively and efficiently to provide quality service to satisfy service expectations; seeks ways to improve service delivery; demonstrates strong project management skills.
• Proficiency with MS Office to include Word, Excel, Outlook.
• Willingness to learn and utilize database software, including OnBase, ETO, TenMast and Yardi.

Special Requirements

• Consent to and pass required assessments.
• Must be able to travel regularly between work sites as required to perform the essential functions of the position and have a reliable means of transportation to meet those travel requirements.
• A valid driver's license may be required for positions where driving is an essential job function.
• Employees must reside in Washington State and having the ability to report to the Central Office in Tukwila will be required.

Position Information and Application Process

To Be Considered For This Opportunity, You Must Complete the online application profile in its entirety. Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter) Upload a detailed résumé of all educational and professional experience. (Résumé)

Salary & Benefits

The salary range for this position is $40.76 - $47.88 hourly dependent on qualifications and professional experience. The complete salary range for this position is $40.76 - $55.01 hourly. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available.

Work Environment

Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity

King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.