Resident Services Coordinator

About the Role

We’re looking for a Part-Time Resident Service Coordinator to join our team at one of Related’s largest affordable housing communities. The Part-Time Resident Service Coordinator enhances the quality of life for residents by connecting them to essential services and fostering a sense of community. This position supports residents in maintaining independence, improving health outcomes, and creating a supportive environment within the housing community.

Responsibilities

• Provide individualized assistance to residents by identifying and connecting them to appropriate services.
• Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights.
• Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors.
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.
• Collaborate with property management to plan and distribute monthly events calendars.
• Develop volunteer programs to enhance service delivery and resident involvement.

Requirements

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred; relevant work experience may substitute.
• At least 2 years of experience in resident/social service programs (preferably in affordable housing).
• Strong knowledge of local community resources and federal/state programs.
• Excellent interpersonal, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and web-based reporting systems.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• A strong passion for social action, delivery of quality services, and the preservation of affordable housing.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving.
• Fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

Benefits

• 19+ days of paid time off.
• Customizable total rewards package, including medical, vision, and dental options, life insurance, and an Employee Assistance Program.
• Financial wellness perks: 401(k), FSA & HSA, employer-paid life and AD&D insurance, paid leave & disability programs.
• Mental health resources, including counseling.
• Fertility benefits, such as surrogacy and adoption assistance.
• Paid time off to volunteer and charitable donation matching.
• Learning & training programs, tuition & certification reimbursement, and internal advancement opportunities.

Pay

Anticipated salary range: $24.00–$25.00 USD per hour. This position is non-exempt and eligible for overtime pay. Actual compensation may vary depending on qualifications, geographical location, and specific responsibilities. Eligible for annual performance bonuses and a comprehensive benefits package.

About the Company

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. The company manages one of the largest affordable housing portfolios in the United States and is committed to the principle that everyone deserves a quality home.