Resident Services Coordinator

About the role

WinnCompanies is seeking a Resident Services Coordinator to join their military housing team at Fort Campbell, KY.

Responsibilities

• Conduct move out assessments with departing residents and assess any charge for damages.
• Administer move-in paperwork and home inspections with residents.
• Answer resident questions and assist in resolving resident complaints.
• Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
• Maintain curb appeal throughout the community and office and maintain the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
• Auxiliary in the inspections of vacant homes and take appropriate action to prepare the homes for rent-ready status.
• Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs.
• Provide administrative support at the community center.
• Develop and maintain strong resident relations.
• Responsible for completing customer relationship management requirements for the Resident Journey program.
• Conduct neighborhood tours and home showings for qualified potential residents.
• Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.

Requirements

• A high school diploma or GED equivalent.
• Less than 1 year of relevant work experience.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Proficient with web-based applications and computer systems such as Microsoft Office Suite.
• Excellent customer service skills.
• Solid organizational and administrative skills.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications

• An associate's degree in a business-related field.
• Experience in property management.
• Experience with Yardi or RealPage property management software.

Benefits & Perks

Eligible full-time U.S. employees enjoy a competitive benefits package, including:

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service.
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options.
• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance.
• Tuition reimbursement, professional development opportunities, and career growth resources.
• Wellness programs, employee assistance resources, commuter benefits, and employee discount programs.
• Flexible and hybrid work options for eligible positions.

Learn more about our benefits at https://www.winnbenefits.com.

If you are a California Resident, please see our Notice of Collection here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.