Resident Services Coordinator

Job Description

HallKeen Management is seeking a high-energy, hands-on Resident Services Coordinator (RSC) to work on-site at a Senior apartment community in Marshfield, MA.

Responsibilities

• Welcome new residents and explain the resident services program, its offerings, and the RSC role in providing information and support in assisting residents interested in accessing local service resources.
• Develop on-going cooperative network with local service agencies that will effectively assist residents to achieve their life opportunities objectives.
• Serve as liaison to community agencies, providing the supportive linkage between residents and referral agency staff when residents or agencies request assistance.
• Develop a Resource Directory listing state and/or local service providers that residents may contact for assistance (e.g. services to families, children, individuals who are elderly, persons with disabilities, in need of emergency assistance).
• Work with the property management team when a resident is identified as being in jeopardy of eviction and/or mediate conflicts between residents.
• Offer linkages and referral support to the resident to positively and quickly rectify the situation.
• Establish resident services program targets. Consistently track and measure program target progress. Regularly report program outcomes to both internal and external stakeholders.
• Analyze and utilize outcomes data as the basis for continuous program improvement.
• Help to facilitate the formation of Resident Associations within the property if residents are interested.
• The formation of these groups would be to assist residents in planning social events, organizing activities and discussing daily life issues. Organized social/educational events may also include subjects related to health care, agency support, life skills, referral sources, etc.
• Insure effective communication with residents, by newsletter, flyer, bulletin board, etc. making sure that communication is inclusive of residents whose primary language isn’t English and who, as a result, have limited English proficiency, and people with visual and cognitive impairments.
• Complete other housing and resident related assignments as directed by the supervisor.

Requirements

• Requires strong interpersonal and communication skills, ability to be detail oriented and self-sufficient.
• Candidates should have prior experience in social work or human services.
• A degree in social work or social services is a plus.

Benefits

• Full time position offers a competitive benefit program to include Medical, Dental, Vision, Health FSA, Dependent Care FSA, Short-Term Disability, Long Term Disability, Life Insurance, Home and Auto Discount program, Vendor Discount Program, 401(k) with matching contribution, Accrued Vacation, Sick, and Personal time and Paid Holiday Benefit.