Temporary Eligibility Services Clerk/Spanish Bilingual Only/ Riverside, CA

For questions regarding this position, please contact the Recruiter listed in the supplemental information.

About the role

The County of Riverside’s Human Resources Temporary Assignment Program (TAP) seeks to fill Temporary Spanish Bilingual Eligibility Services Clerk positions to support the Department of Public Social Services for Riverside, CA. The selected candidate will provide high-quality customer service assistance to clients while processing eligibility-related documents and applications.

• Provide frontline customer service by answering high-volume incoming calls from the public and external partners.
• Respond to and route calls from Administrative Law Judges in a timely and professional manner.
• Respond to inquiries in person, by phone, and via email.
• Process incoming and outgoing mail, including logging, sorting, and distributing documents.
• Maintain organized electronic and physical filing systems.
• Navigate multiple computer systems and databases to accurately enter, retrieve, and update information.
• Perform detailed data entry, scanning, copying, document preparation, and maintain precise records.
• Assist with other administrative tasks as assigned to support the hearings process.

This role requires strong organizational skills, attention to detail, professionalism, and the ability to work independently with minimal supervision while managing multiple priorities and completing daily tasks efficiently.

Requirements

The ideal candidate will possess:

• Strong computer skills with the ability to navigate multiple systems effectively.
• Prior customer service experience.
• Strong attention to detail and the ability to manage a workload independently without constant supervision.
• Experience working in a fast-paced office environment.

Qualifications

MINIMUM QUALIFICATIONS

OPTION I Experience: Six months of clerical experience in a public social services agency, preferably involving making mathematical computations.

OPTION II Experience: One year of clerical experience which involved substantial work involving public contact, interviewing, math computations, or completing complex forms.

Knowledge of: Modern office procedures including filing and operating standard office equipment.

Ability to:

• Understand and follow written instructions and guidelines.
• Perform basic arithmetic computations.
• Perform general clerical work and quickly learn the specific operations of the department.
• Maintain records.
• Effectively interview applicants and clients to obtain personal, family, and financial information, and to accurately record this information.
• Work cooperatively with the public and with departmental staff.

Responsibilities

Examples Of Essential Duties:

• Conduct pre-screening and other interviews with applicants and clients using standardized forms to obtain personal, family, and financial data required to determine eligibility for public social service aids.
• Provide applicants with standard forms and request routine verifications; review forms for completeness when returned by the applicant; assist clients with completing application forms for financial assistance.
• Record verifications of birth, income, property, and other required information according to standard procedures.
• Bring discrepancies to the attention of the Eligibility Technician or Social Service Practitioner responsible for the case; file required forms and verification in an established filing order.
• Complete notices of action and other required forms following eligibility determination; accept late income reports from clients, reviewing them for completion and accuracy.
• Prepare and verify IHSS payroll time sheets.
• Receive mail-out questionnaires on IHSS remedy reassessments; verify and adjust authorization of IHSS, referring special cases to the Social Service Practitioner.
• Determine when to issue notice of intended action or right to fair hearing forms to clients.
• Clear routine case controls using computer printouts; respond to routine telephone calls or lobby visits from applicants and clients reporting changes in their circumstances or requesting information on the status of their applications or case.
• Prepare and maintain other documents associated with the eligibility/services processes; maintain records for use in the development of workload and productivity statistics.

About the team

About Us - Dept. of Public Social Services

Our mission is to support and improve the health, safety, well-being, and independence of our county’s individuals and families. We work according to 7 values: Accountability, Collaboration, Respect, Integrity, Diversity, Learning, and Customer Focus. We are an innovative organization where caring professionals collaborate to provide the most effective solutions to customers.

About TAP

The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments. TAP assignments are a great way to learn about working for the County while working on a temporary, at-will basis.

Benefits

For more information on TAP benefits, please visit: TAP Benefits Guide.

Supplemental Information

• Other Requirements: Possession of a valid California Driver’s License may be required.
• For questions regarding this recruitment, please contact Joseph Miller at 951-955-3769 or at josephmiller@rivco.org.